OakjuriReviews of oakjuri.com

Response from OakjuriJun 29, 2026

Hi JSN, We're very sorry to hear about your experience and the frustration caused by not receiving a timely response from our customer service team. We do handle all customer inquiries personally, and we aim to respond within 24 hours. However, in some cases, emails may be delayed or filtered into the spam/junk folder, which may be why you did not see our replies. We kindly recommend checking there as well. Regarding the defective earrings, we sincerely apologize for the inconvenience. If there is a confirmed product defect, we will always arrange an appropriate after-sales solution in line with our warranty policy, such as a replacement. Please contact us again at [[email protected]] with your order details and a photo or short video of the issue, and we will prioritize your case for resolution. We appreciate your feedback, and we're sorry that your experience did not meet expectations. We will continue working to improve both our product consistency and customer support responsiveness. Kind regards, OAKJURI Team

Response from OakjuriJun 15, 2026

Hi Caro, We would like to clarify that our team did respond based on the product structure and usage conditions, however we are very sorry if our explanation did not fully address your concern or made you feel unsupported — this is not the experience we want for our customers. Regarding your case, we take all quality concerns seriously. If a product has a confirmed manufacturing defect, we are always willing to provide a proper solution, including replacement or exchange, once it is verified. In order to further assist you and review this properly, we kindly ask you to send us via email ([email protected]): Clear photos or videos of the bracelet issue Your order number or email used for purchase Our team will re-check your case carefully and ensure a fair resolution is provided. We are very sorry again for the inconvenience caused. We truly value your support and hope we can resolve this properly for you. 💛 Best regards, Customer Service Team

Response from OakjuriJun 15, 2026

Hi Daphne, Thank you for reaching out, and we are truly sorry to hear about your experience and the concern it has caused you. 💛 We completely understand how worrying this situation must feel. We would like to clarify that OAKJURI is an official online store, and all payments are processed through secure and encrypted payment gateways. In some cases, banks may mistakenly flag international transactions as suspicious and automatically decline or block payments as a security precaution. We are very sorry for the inconvenience you experienced during checkout, especially having to cancel your card. To ensure a safe and successful order placement, you can always use our official website below: 👉 https://www.oakjuri.com If your card continues to be declined, we can also provide an alternative secure payment method such as a official PayPal payment link, which many customers successfully use when card payments fail. Please feel free to contact us directly — we will be happy to guide you step-by-step to complete your order safely. 💛 We truly appreciate your interest in our products and hope we can restore your trust and provide you with a smooth shopping experience. Thanks Team OAKJURI

Response from OakjuriJun 15, 2026

Hi Kevin, Thank you for your feedback, We would like to clarify the following regarding your case: Your free replacement order was already shipped on the 8th, and we have also sent you email and SMS notifications with the logistics tracking information. Please kindly check your inbox and spam/junk folder to ensure you have received all updates. In addition, we would like to confirm that your refund has already been processed via your bank/payment method. Please kindly check your account to confirm the refund status. We are very sorry again for the communication delay and any confusion caused. This is not the service level we aim to provide, and we appreciate your understanding. 💛 If you still need any assistance, we are here to help and will continue supporting you until everything is fully resolved. Best regards, OAKJURI Customer Service Team

Response from OakjuriJun 15, 2026

Hi Mauricio, Thank you for your feedback, and we are truly sorry to hear about your experience. 💛 We completely understand your frustration when the watch stops working, and we sincerely apologize for the inconvenience caused. We would like to clarify that we have not received your follow-up video or message yet. To help us resolve this quickly for you, please kindly send the video showing the issue to our official customer service email so our technical team can review it properly. 📩 Customer Service Email: [email protected] Please rest assured that all of our watches come with a 1-year quality warranty. If there is a confirmed quality issue, we will provide a free replacement or exchange for you without any extra cost. We are committed to resolving this for you and hope to restore your trust in us. 💛 Best regards, OAKJURI Customer Service Team

Response from OakjuriJun 9, 2026

Hi Sisali, We're sorry to hear about your checkout experience. We would like to clarify that we do support American Express payments. In some cases, a transaction may be declined due to bank security checks, incorrect card information, billing address mismatches, verification issues, or temporary restrictions placed by the card issuer. Based on the information provided, we are unable to determine the exact cause of the error. If you're willing, please send us a screenshot of the error message or the specific decline notification you received via email [email protected]. We would be happy to investigate further with our payment provider and banking partners. We also want to assure you that the payment logos displayed on our checkout page reflect the payment methods supported by our payment processor. We apologize for the inconvenience and appreciate the opportunity to look into this for you. Kind regards, OAKJURI Team

Response from OakjuriJun 9, 2026

HI Soso Chenel, Hello, we’re sorry to hear about your experience and for any delay in our follow-up. We take product quality and after-sales issues seriously. If there is a confirmed defect, wrong size, or any issue with the bracelets, our team will continue reviewing the photos/videos you provided and offer a proper solution according to our after-sales policy. Regarding the color, yellow gold tones may look slightly different under different lighting, screens, and batches, but we still want to check your case carefully. Could you please contact us again with your order number and email address? We will ask our support team to prioritize your case and get back to you as soon as possible. We also want to clarify that we do not ignore customer issues intentionally, and we truly value every customer’s feedback. Thank you for bringing this to our attention.