OakjuriReviews of oakjuri.com

Response from OakjuriJul 23, 2026

Hi Clau Clau, We’re truly sorry for the delay, frustration, and poor experience this order caused. Your original package was selected for inspection by U.S. Customs on June 21, which caused the tracking delay. To ensure that you would still receive your item, we arranged a one-time free reshipment on July 9. In addition, because a chargeback was opened, a full refund was completed on July 6. Please check your original payment account for the refund record. The original package may still be released by customs, so there is a possibility that you will eventually receive both the original shipment and the replacement shipment. If both packages arrive, you may keep them, and no additional payment will be required. We sincerely apologize that the customs delay and previous communication caused you to feel that your order had not been handled properly. There was no intention to mislead you, and both the refund and replacement were arranged to protect your purchase. Kind regards, OAKJURI Team

Response from OakjuriJul 23, 2026

Hi MS, We’re sorry for the frustration and misunderstanding this experience has caused. After reviewing the watch, we did not identify a confirmed manufacturing defect. The item you purchased is a mechanical watch, which requires regular winding to maintain its power reserve and continue running. This is why our support team initially recommended following the winding and time-setting steps in our tutorial. However, because the watch was difficult for you to operate and did not meet your expectations, we made a special exception and arranged a one-time free replacement in another style for you. There was no intention to mislead you, and we strongly disagree that any fraudulent activity occurred. Our customer service team has remained in contact regarding the replacement. If you have not seen our latest messages or shipping updates, please check your spam or junk folder, as our emails may occasionally be filtered there. We sincerely apologize that the communication and replacement process did not feel clear or timely enough, and we remain committed to completing the agreed solution. Kind regards, OAKJURI Customer Care Team

Response from OakjuriJun 29, 2026

Hi Sarah, We're sorry to hear that your experience did not meet your expectations. Regarding the watch, we'd like to clarify that it is a mechanical watch, which requires regular winding to keep the movement running—just like the authentic version. If the watch is not wound, it will naturally stop after the power reserve is depleted. Regarding the cracked crystal, if the damage was not caused by accidental or improper use, please don't worry. We stand behind our warranty and will arrange a free replacement for accessories with confirmed non-user-caused defects. We're also sorry if you felt your emails went unanswered. Every inquiry is handled personally by a real member of our support team, and we typically reply within 24 hours. We've been in contact regarding your case, so we kindly ask that you also check your Spam or Junk folder, as our replies may occasionally be filtered there. Your satisfaction is important to us, and we're committed to resolving this matter as quickly as possible. Kind regards, OAKJURI Team

Response from OakjuriJun 29, 2026

Hi Tracey, We're sorry to hear that your experience did not meet your expectations. Regarding the watch issues you described, including the clasp and the winding crown, we take product quality very seriously. If our quality control team confirms that the watches have a manufacturing defect or a non-user-caused functional issue, we will gladly arrange a free replacement under our warranty policy. We're also sorry if you felt your inquiries were not answered in a timely manner. Every customer message is handled personally by a member of our support team, and we normally respond within 24 hours. If you haven't received our replies, we kindly ask that you check your Spam or Junk folder, as our emails may occasionally be filtered there. Our goal is always to resolve genuine product issues fairly, and we remain committed to providing after-sales support. Please contact us again at [email protected], and we'll prioritize your case. Thank you for your feedback. Kind regards, OAKJURI Team

Response from OakjuriJun 29, 2026

Hi Irene, We're sorry to hear that your ring did not meet your expectations. Our jewelry is made with tarnish-resistant materials and undergoes quality inspections before shipment. While this is uncommon, if a product develops a quality issue under normal use, we take it seriously. If the tarnishing was caused by a manufacturing defect rather than external factors, we will gladly arrange appropriate after-sales support in accordance with our warranty policy. We're sorry that the solution offered did not meet your expectations. Our goal is always to provide a fair resolution, and we appreciate your feedback as it helps us continue improving our products and customer service. Kind regards, OAKJURI Team

Response from OakjuriJun 29, 2026

Hi there, We're very sorry to hear that your item arrived damaged and did not meet your expectations. Every product undergoes multiple quality control inspections before shipment. However, if an item arrives damaged or has a functional issue that is not caused by misuse, please don't worry—we will gladly arrange a free replacement under our after-sales warranty. We're committed to ensuring every customer receives a product in proper condition, and we take feedback like yours very seriously. Please contact our support team at [[email protected]] with your order number and photos or a short video of the issue. We'll prioritize your case and work to resolve it as quickly as possible. Kind regards, OAKJURI Team

Response from OakjuriJun 29, 2026

Hi there, Thank you for taking the time to share your detailed feedback, and we're truly sorry to hear about the inconsistent experience across your orders. We’re glad your first order arrived smoothly, but we sincerely apologize for the issues you later experienced, including missing items, delivery delays, and product quality concerns. All of our products go through multiple quality control checks before shipment. However, we understand your concerns regarding durability and craftsmanship, and we take all quality feedback seriously for internal review and improvement. Regarding logistics, please rest assured that if a package is confirmed lost in transit, we will arrange a free reshipment under our lost package protection policy, with one reshipment per order. In cases where shipments are delayed due to customs clearance, if the delay exceeds 14 days beyond the expected timeframe, we will also arrange a replacement shipment. To proceed with any investigation or resolution, we kindly ask you to reply to our email with your most accurate and up-to-date shipping address, so our team can assist you properly. We’re very sorry that your overall experience did not meet expectations, and we appreciate your feedback as it helps us improve both our logistics and product consistency. Kind regards, OAKJURI Team

Response from OakjuriJun 29, 2026

Hi J We're truly sorry to hear that your experience with the watch did not meet your expectations, and we sincerely apologize for the frustration this has caused. We understand your concern regarding the finish and appearance of the item. All of our products go through multiple quality control checks before shipment, but we acknowledge that in your case, the product did not feel acceptable upon arrival. We also regret that our previous response did not meet your expectations. That is not the experience we want any customer to have, and we understand why it felt dismissive. Please rest assured that we take feedback like this seriously. If you are willing, we would still like the opportunity to properly review your case and offer an appropriate solution, such as a replacement after internal quality inspection of the item in question. You may contact us again at [[email protected]], and we will prioritize your case for a more detailed review. We appreciate your feedback, even though your experience was not a positive one, and we will continue working to improve both product quality and customer support. Kind regards, OAKJURI Team