At OAK JURI, we believe that true luxury lies not in the price tag but in the craftsmanship and beauty of each piece. Our collection of earrings, necklaces, rings, and more is designed to bring timeless sophistication into your life without compromising your budget.
Oakjuri (oakjuri.com) has 358 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
oakjuri.com
Website
oakjuri.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 18% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This is a terrible company the website states 7 to 12 days .
12 days later item has not been made they then say 10 days extra and 16 days for postage only after a review if u press them they said they deduct 10 percent admin fee for refund avoid this at all costs these are full on scammers serious fraudster
Response from OakjuriAug 31, 2026
We’re sorry to hear about your experience and understand your frustration with the delay and the changing timeline. This is certainly not the experience we want for our customers.
We would like the opportunity to look into your order and the concerns regarding the refund directly. Please contact our customer service team again with your order number so we can review the situation and work toward an appropriate resolution.
We sincerely apologize for the frustration caused and appreciate you bringing this to our attention.
Kind regards,
OAKJURI Team
AS
Aman S.
Ordered a watch
Ordered a watcg, very poor quality even worse customer service no one responds. I am tryingnto contact to get a refund but all I get is a generic email saying they will respond in 24 hours but I’ve had nothing! It’s a total scam. The quality is terrible.
Response from OakjuriAug 26, 2026
We’re sorry to hear that the watch did not meet your expectations and, especially, that you were left waiting for a response from our customer service. We understand how frustrating that must have been.
If the watch has a confirmed quality issue or differs from what was shown on our website, we’re happy to review the case and help with an appropriate after-sales solution. Please share your order number and clear photos or videos of the item so our team can look into it.
We sincerely apologize for the inconvenience and appreciate your feedback.
Kind regards,
OAKJURI Team
AN
Anna
First I bought a bracelet to test
First I bought a bracelet to test. The bracelet was ok. So i decided to buy 2 watches. BE WARE. the watches are nothing like the real thing, bad quality and works completely different. Thats why they dont put videos of the watches on the website. As soon as i saw the video of my items i told them i wanted to return it. The watches hadnt even arrived to my house and I knew it was bad quality. I reqested a refund or return for store credit. They Do NOT refund like they claim they do. Even though what they promise in the website is not how the watch actually is. Very disappointing, the customer customer service very inflexible. Worse of all. My total amount was 300. They charged my card 330. They basically stole 30 dolars on top of it. DONT BUY FROM THEM
Response from OakjuriAug 25, 2026
Thank you for sharing your experience. We’re sorry to hear that your experience with the watches and our customer service left you feeling so disappointed, especially after you were initially satisfied with your bracelet.
We understand that expectations can be different when viewing products online, and we take concerns about product quality and presentation seriously. Regarding your concerns about the difference between the website presentation and the items received, we are always willing to review specific product concerns carefully based on the actual item and order details.
We’re also sorry that you found the return process and previous communication inflexible. Our return and refund policy includes specific conditions, but we understand that policies should be communicated clearly and that every customer experience matters.
We appreciate that you were initially happy with your bracelet, and we’re genuinely sorry that the rest of your experience did not meet your expectations. Your feedback has been noted and will be taken seriously as we continue improving our products, website presentation, and customer service.
Kind regards,
OAKJURI Team
JA
Jiyan A.
Irreführende Infos ACHTUNG!
Vorsicht bei der angeblichen „30-Tage-Garantie“! Diese bedeutet offenbar nicht, dass man die Ware innerhalb von 30 Tagen problemlos zurückgeben kann. Die Rückgabe wird nur akzeptiert, wenn ein nachweisbarer Defekt vorliegt.
Die gelieferte Ware entsprach qualitativ bei Weitem nicht den Produktbildern und Beschreibungen auf der Website. Verarbeitung, Materialien und Gesamteindruck waren deutlich schlechter als erwartet. Meiner Meinung nach hat das erhaltene Produkt wenig mit dem hochwertigen Eindruck zu tun, der online vermittelt wird.
Da die Artikel nicht beschädigt waren, wurde eine Rückgabe bzw. Erstattung abgelehnt. Ich fühle mich durch die Werbung mit der „30-Tage-Garantie“ und die Produktdarstellung auf der Website irreführt. Wer hier bestellt, sollte die Rückgabebedingungen sehr genau lesen. Für mich eine enttäuschende Erfahrung, und ich würde dort nicht erneut bestellen.
Response from OakjuriAug 20, 2026
We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when the quality and overall impression of an item feel different from what you expected based on our website.
We also sincerely apologize for any confusion regarding our 30-day return policy. We never want our customers to feel misled by our policies or product presentation. Our return policy is intended to clearly outline the conditions under which returns can be accepted, and we take your feedback seriously.
If you believe the item you received does not accurately match the product shown or described on our website, we would be happy to review the specific case. Please send us your order number along with clear photos or videos of the item received, and our team can assess the concern and determine whether a return, replacement, or other appropriate after-sales solution can be offered.
Thank you for taking the time to share your feedback. We’ll use it to improve both our product presentation and customer service experience.
Kind regards,
OAKJURI Team
JA
Jack
Terrible!!!
I ordered a APxSwatch watch a couple of weeks ago, it arrived and one of the 8 Bioceramic screws were missing on the bezel face. This means it did not replicate the watch and the picture of the watch on the website and is therefore a faulty product. I made contact with the customer service team to get a replacement of the faulty watch and all they keep coming back with is a voucher coupon for my next order. Disgrace! I really recommend people to steer clear of this website in case you also receive a faulty product!!!
Response from OakjuriAug 10, 2026
Hi there,
We’re very sorry to hear about the issue with your watch.
We have tried to locate the order using the name shown on this review, but unfortunately we were unable to find a matching order in our system.
We would like to clarify that if the watch arrived with a missing bezel screw or any other confirmed manufacturing issue, we will arrange a free replacement immediately. A confirmed product defect should not be left unresolved with only a coupon.
Please contact our dedicated customer service team with your order number and a clear photo or short video showing the missing screw. Once we locate and verify the order, we will prioritize the case and arrange the appropriate free replacement for you.
We sincerely apologize for the frustration caused by the previous communication and hope you will give us the opportunity to resolve the actual product issue properly.
Kind regards,
OAKJURI Customer Care Team
LA
landrex
Truffa!.
Truffa!.. ho creato l'account e pagato, tempo due giorni era tutto sparito e non rispondono via email ne watshapp..
Response from OakjuriJul 23, 2026
Salve Landrex,
ci dispiace sinceramente per la preoccupazione e la confusione che questa situazione le ha causato.
Il nostro sito è regolarmente operativo e gli ordini effettuati correttamente non vengono eliminati dal sistema. È possibile che si sia verificato un problema temporaneo di accesso all’account oppure che l’ordine sia stato registrato con un indirizzo e-mail diverso.
Al momento, dalle informazioni presenti nella recensione, non riusciamo a identificare il suo ordine. La invitiamo a contattarci all’indirizzo [[email protected]], indicando il numero dell’ordine, il nome completo del destinatario e allegando uno screenshot della conferma di pagamento. Per la sua sicurezza, la preghiamo di oscurare tutti i dati sensibili della carta.
La invitiamo inoltre a controllare la cartella spam o posta indesiderata, poiché le nostre risposte potrebbero essere state filtrate. Non appena avremo identificato l’ordine, il nostro team verificherà immediatamente la transazione e le fornirà informazioni chiare sullo stato dell’acquisto.
Ci scusiamo ancora per l’esperienza negativa.
Cordiali saluti,
OAKJURI Team
EA
Elizabeth A.
This company is a scam. Don't let them steal your money
This company is a scam. I hope to help other people not be ROBBED. They took my money said they were GOING OUT OF BUSINESS and that's why I would never see my order. Yet they are still operating their FRAUDULENT BUSINESS.
They never mentioned any address issues. The conversation is in writing. Out of business they said. I've received a million packages. I asked and asked why I had not received my order (on the email they provided - no answer and on whatsapp) finally, days or weeks later was told I was SOL because they were out of business. Nothing to do with address - if so wouldn't they asked for an alternative or direct me to the shipping co?
They list a NY address but the alleged "refund" that never happened was in HKD. That's why they will never be prosecuted or shut down. They're in China, that's why there's no phone number to call. This was in May/June 2026. They are updating their website, still ongoing posting new ads, scamming others. DO NOT FALL FOR THEM! I imagine any positive reviews are from influencers paid to post. All I wanted was my jewelry and they stole from me. Don't let it happen to you.
Response from OakjuriJul 23, 2026
Hi Elizabeth,
We’re sorry for the frustration and concern this situation caused. We would like to clarify that we were unable to complete delivery because the shipping address provided could not be serviced by the carrier. As a result, the order was cancelled and a full refund was completed.
We also provided you with the official bank refund reference number. Since international refunds may require additional processing time between different banks and payment institutions, please contact your bank and provide them with this reference number so they can trace the transaction.
The refund may appear in a different settlement currency, such as HKD, because it was processed through an international third-party acquiring bank. This does not mean that the refund was not issued or that the payment was taken by an unrelated company.
We would also like to clarify that some of our promotional content may involve influencer partnerships, but this does not mean that all positive customer reviews are paid or fabricated.
We sincerely apologize that the situation was not explained clearly enough at the time. Please contact [[email protected]] if your bank requires any additional refund documentation, and our team will provide the necessary information.
Kind regards,
OAKJURI Team
TB
Tracey B.
OakJuri is a scam
I have been told twice that I will only receive a refund for two defective watches if I remove my Trustpilot reviews. I graciously replied twice and said once I was provided with some proof the refund was being processed I would delete the two posts. Seems that the offer of a refund was only an attempt to get me to take down the two previous posts because we are back to the customer service department not replying to emails and not providing any proof that a refund is being processed. The quality of the watches is not only completely defective but the customer services is appalling. I have been patient and cooperative and way too trusting that any appropriate customer service and action would be taken. They take the money but do nothing when their product is defective and a refund is requested. Do not buy any watches from this company.
Response from OakjuriJul 23, 2026
Hi Tracey,
We’re sorry for the frustration and misunderstanding this situation has caused. We would like to clarify that the refund for the two watches was already completed through PayPal in early July. Please check your PayPal transaction history and the original payment account for the refund record.
Regarding the watches, our review did not identify a confirmed manufacturing defect. The watches purchased are "mechanical watches", which require regular winding to maintain power and continue running. This is why our support team initially recommended following the winding and time-setting instructions in our tutorial.
However, because the watches were difficult for you to operate and the experience did not meet your expectations, we made an exception and issued the refund. The refund was not conditional upon removing your Trustpilot reviews, and there was no intention to mislead or defraud you.
Our customer service team has remained in contact regarding this case. If you have not seen our messages or the refund confirmation, please check your spam or junk folder, as our emails may have been filtered there.
We sincerely apologize that the process was not communicated clearly enough and that it caused you to lose confidence in our service.
Kind regards,
OAKJURI Customer Care Team
