NYX CosmeticsReviews of nyxcosmetics.com

Prima e ultima volta ordine su Nyx. Spedizione pessima. Pacco da ritirare alla posta e non consegnato.

I've made couple hundred worth of products, and somehow enter the wrong shipping address. I don't live there and don't know the person who lives there. I realized right when I received the email copy of my order, and right away replied to email as well as send message through costumer service about changing the address or better yet just go ahead and cancel the order, so that I can remake the order with the correct address. Not only I have received the email asking customer service feedback first, the reply from customer service regarding my case was very disappointing. You can see the actual reply below, but long story short,,,, I was told, once order has made, NYX cosmetics can NOT cancel order. Also, they can NOT change the shipping address. Seriously? I have never heard of well known brand like NYX cosmetics using such a poor system. I hope the person whoever they are living in the address my order is shipped to, is nice enough to refuse the package and return it. Because that's the only way I can get my money back. ---------------- Thank you for contacting NYX. Thank you for contacting us about your recent purchase. Once an order is placed, we are unable to cancel or make any order modifications. If an order is returned to sender, a refund is automatically issued to the original method of payment within 7 to 10 business days of being delivered. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. --------------

Commande passée jeudi reçu lundi les délais sont plutôt bon en revanche pour ma part j'ai commandé uniquement des produits crème donc il n'y as pas eu de casse je pense que si vous souhaitez commander des produits poudre je vous conseille fortement d'aller en magasin parce qu'il n'y aucune protection mise à part un petit bout de papier de soie et quelques morceaux de papier sensé absorber les chocs. NYX par pitié améliorer votre protection des colis

MATTE PRIMER - BASE PERFECTRICE MATE This product is too thick and very difficult to squeeze out of the tube and apply on my face. Eventually when I managed to get a little on my finger tip, it is very difficult to apply and it leaves behind a residual of white flaky substance on my face. I would actually like to return this to NYX because I feel this particular product (tube) could have a fault. I have since bought another Primer, which applies like a dream

Worse customer service I have EVER had!! They do not even respond to all their messages! They must think they are above everyone and do not need the customers!! I’d rather pay more money for another company that values their customer experience!

Ero molto scettica verso questo prodotto dopo aver effettuato l'ordine e dopo aver letto tante recensioni negative. L'ordine è arrivato dopo 1 mese ed ormai non ci speravo più. Oggi mi sono applicata lo smalto e sono molto soddisfatta del risultato in quanto la penna è pratica ,precisa ed il colore uguale alla foto. Ho effettuato un'altro ordine.

customer service was so nice and helpful! I asked for a replacement and they sent me another email saying I got a refund for a product I didn't order. I did correct them so they gave me another email with a shipping confirmation. The person who helped me (her name was Dayna) was really sweet but I took a star off because even though I got my package, I was missing one thing but it was only $4 so I didn't trip about it too much.

I ordered products for a christmas gift and it said 12/24 delivery, which was fine. Christmas came and went, New Year's came and went. Following the tracking, my package was shipped to a NJ facility, which should have come to me next, I'm in NY. Nope. It went to LA, back to NJ and I still haven't received it. Customer service can't give me an answer as to why it went to LA. Still "patiently" waiting