Alia
Blocked from cancelling subscription
Cancelling my subscription was incredibly difficult and they simply didn't. They claim I was supposed to make another confirmation, but they never asked me to make said confirmation. I didn't know about this until today when I received another charge. Now I have to dispute the charge and it's a big hurdle because their customer service is slow. That said, making this 3 star because the paper itself is fine. Ignore the crazies here. I just want to switch to a more local news source because NY Times doesn't have much on my local area. I won't get their subscription again because I think it's morally wrong to make unsubscribing hard when subscribing is easy. But I'll keep reading their news, particularly that which is republished in my local newspaper.