Gina W.
Absolutely horrible customer service…
Absolutely horrible customer service and just service in general. Someone really needs to investigate these crooks. Signed up for Sunday delivery. Never got a single paper. Reported missing papers for three weeks and kept getting told I was getting a refund. Never received one. They told me the delivery team would reach out to me about the issue. No one reached out. I gave up and changed to a digital subscription and then the started charging me for both subscriptions. I mean what kind of personnel are working here? Are they using computers from medieval times? There is no excuse these days for bad communication and horrible service. Hire some people to work from home to give a better customer experience. Will be canceling the entire subscription if my refunds don't process. And recommending CNN to anyone regular news. At least it's free and consistent.


