The New York TimesReviews of nytimes.com

I signed up for free so I could read an article. They almost immediately blocked me from reading articles and started ramming themselves down my throat with unwanted emails. I have unsubscribed several times but they keep sending me unwanted and time wasting emails. NYT is unethical and inconsiderate and I would have to use abusive language to express my feelings!

It’s deeply troubling to see Trump pardoning for serious crimes, while someone else is accused of taking the life of a UnitedHealth CEO. This disparity in justice is simply not right.

I am flabbergasted at how such a world-renowned journalistic institution can have astoundingly suspect business practices and non-existent customer service. NYT refused to issue me a refund due to my payment information not being updated and claimed (or rather lied) about their system having a deadline for refunds. I changed my subscription thinking it would only affect future subscriptions (as is what usually happens in my experience). NYT cancels my current subscription instead, that which I already paid for in advance for the entire year - of which I still had 6 months left. They then send me an e-mail that they would refund the remaining six months. Afterwards, they e-mail me stating I needed to contact customer service to update my payment info to receive the refund which didn’t go through (I recently got a new card, which voided my old one). The agent I talked to was polite and quick to respond, but ultimately useless. He claims that NYT’s system doesn’t allow them to give a refund as there is a supposed time-limit (cue eye roll). I LITERALLY GOT THE E-MAIL YESTERDAY!!!! Forgive me if I don’t believe or buy this blatant lie. I’ve always respected and looked up to the NYT. Today, they just lost a potential life-long subscriber. Account: 182536300 Edit: I contacted them again to inform them of the date of the e-mail, and the new agent reiterated I had to contact my bank and promptly left the chat without waiting for me to respond. It seems to me they are doing all they can do avoid sending the refund.

It's full of misleading information, completely contradictory of the ONE simple job it exists for - delivering the truth.

FAKE NEWS! Shame on you New York Times.

They hiked up their subscription rate a substantial amount without notifying me. When I vouched to cancel and receive a refund, I was promised a carousel of months they would be willing to reimburse me, or was told their policies do not allow them to refund at all. They landed on giving 3 of 6 months worth back to my account. I am left confused with the huge variation of empty promises that were made, and don’t understand why there was such a back and forth that lead to waiting 2 hours for them to make up their mind. Overall, they have poor communication with their consumers, and lack consistency on policy guidelines amongst staff. That being said, I appreciate the people I was talking directly to as they were trying their best with what they were given. Unfortunately, I will be left frustrated with this situation as long as there isn’t a full refund, it’s totally unprofessional. They aren’t worth the hassle. Do yourself a favor, buy a cook book & get your crossword kick from a local news paper instead. Big companies that operate like this make me sick.

I am a subscriber. I just looked at the business section and it is horrible. Business should be about business and not Trump, the Fed, the Maui fire, another Trump article, and what the parties think about the economy. It would be nice to report on a business profile, a CEO profile, maybe even something about the New York real estate market. But no, there is no escape from politics in this crappy paper. If my wife did not like the book reviews, I would cancel.

Paid for an online subscription but couldn’t sign in. Called their support line and TWICE the person on the phone simply hung up on me when they couldn’t quickly resolve the problem. And yes I was calm and polite both times. Wow.