Kyle
Absolute horror story experience.
Absolute horror story experience. Please read the negative reviews of this business Carefully, as well as their responses from the owner, Archi to get an understanding of the type of person who runs this company. I am thoroughly convinced that the majority of positive reviews of this business are fake, because I have never in my life had such a revolting customer service experience. We booked a limo from his company for our wedding, this past Saturday October 10th. Apparently, there was some mix-up in his office. They had no issue charging my wife's card. No problem sending a confirmation email and receipt to her email. No issues when she called a couple weeks ago to confirm that we could tip the driver in cash. At 2pm, she received a message stating that the limo was on the way to pick up her and her bridal party and bring them to the wedding ceremony. The car never arrived. When she called the customer service number to see if the car was just running late, she was answered by a man who referred to himself as the manager. Based on his poor spelling and the aggressive responses I've seen to other negative reviews, I must infer that this person was Archi. He proceeded to berate her over the phone, telling her that he'd been trying to reach her for weeks. She'd received no emails from his office. She even spoke with his office on the phone within that time; they said nothing about any issue reaching her. He hadn't cancelled the charge for the vehicle. Yet, when she called, he felt that it was appropriate to respond with incredible disrespect, yelling, cursing, and insulting her for daring to imagine that we would receive a service we had paid for. Instead of simply apologizing for the mistake and offering a refund, he proceeded to keep calling her and messaging her from multiple numbers, yelling at her that this was her fault. He explained that he wasn't arguing about the money, he just wanted her to understand what she did wrong. She was on the way to our wedding and he felt that it was appropriate to harass her. Archi, it's now my turn to help you understand what you did wrong. When your mismanaged office somehow loses track of a reservation and fails to provide a service you've been paid to provide, it is inappropriate to then yell at your customer. It is beyond inappropriate to yell at a woman on her wedding day. It Always inappropriate to berate and harass your customers. You have so much to learn about professionalism and running a business. You can flood these reviews with fakes, but fake reviews will not make your business successful. You should be incredibly ashamed of your behavior with my wife and with all the other customers whose negative reviews you've responded to here. Over and over again your customers are telling you that you are aggressive, unprofessional, and frankly, frightening. You don't seem to be learning. In another world, this mix-up would have been unfortunate and confusing. We could have received our refund without the disrespect and used your services on another occasion. Instead, I am now absolutely thrilled to tell anyone who will listen about how aggressive and rancid you were with my wife on her wedding day. I'll be sending this review to every possible platform and informing all of my clients and colleagues of how you run your business and what they can expect when dealing with you.