Shah
Misleading and incorrect information.
I ordered a pair of shoes on June 9 and was initially told I would receive updates through WhatsApp. For several days, the order status only showed that a shipping label had been created, and my questions about the condition of the shoes went unanswered. After following up multiple times, I was finally informed that the item was actually unavailable and that a new pair had been ordered for me. I failed to understand as how an unavailable shoe was shown to be shipped!! This was a time-sensitive purchase, as it was planned to be taken overseas on June 18. The lack of communication created unnecessary stress and uncertainty. Customer service eventually responded and offered to check the arrival date and discuss expedited shipping or a refund, which I appreciate, but the overall experience could have been handled much better. My main issue was not the inventory problem itself—it was the delay in communication and lack of updates. And we still don’t know if they have it and can be shipped timely on June 17th. A real disappointment, indeed!
Response from NYC Designer OutletAug 16, 2026
We’re sorry to see this review, particularly because it does not reflect the full outcome of the order. During the process, our team worked closely with you to make sure you received the correct shoes, including waiting for your confirmation before proceeding. Once confirmed, we made every effort to accommodate your time-sensitive request and ensure the correct pair reached you before your overseas travel. Most importantly, you did receive the correct shoes in time for your trip, which unfortunately is not reflected in this review. We acknowledge that communication during the process could have been faster, and we always welcome feedback that helps us improve. However, our team remained committed to resolving the situation, secured the correct shoes for you, and successfully delivered them within the timeframe you needed. We’re glad we were ultimately able to fulfill your order successfully and hope you enjoyed your shoes. Raymond. General Manager | Customer Experience NYC Designer Outlet