Miguel M.
If You Want to Waste Your Time, Message Them and Try to Buy Something
My experience with NYC Outlet Design was extremely disappointing and, above all, a complete waste of time. I spent nearly two months communicating through WhatsApp with whoever was handling my purchase. Responses routinely took a day and a half or longer, turning what should have been a simple transaction into an unnecessarily long and frustrating process. Initially, I was offered a deal for three pairs of shoes. When they prepared the invoice, however, they changed some of the models I had selected to different ones. I pointed out the mistake, and once again, I was left waiting for responses. Later, I decided to add two more pairs, bringing the order to five pairs in total. Before moving forward, I specifically asked the salesperson to confirm availability. After approximately three days, I was told that all five pairs were available. At that point, I asked for the payment link so I could complete the purchase. Then, incredibly, I was told that the “manager” had decided not to honor the offer that had already been made to me. And this is where I believe there is a much bigger issue than simply poor customer service. In business, your word has value. When a company gives a customer a price, confirms the products are available, continues negotiating based on that agreement, and allows the customer to invest weeks of their time based on that commitment, that company’s word should mean something. A business relationship is built on trust, and trust begins with keeping your word. If an employee makes an offer on behalf of a company and the customer accepts it, the appropriate response should not be to hide behind a “manager” later and simply decide that the offer no longer applies. If management has not authorized its employees to make certain offers, that is an internal management problem—not something the customer should have to pay for after investing weeks of time. What made the situation even more disappointing was that this supposed manager never once called me, contacted me directly, or made any effort to explain the situation personally. For a purchase of five pairs of shoes, something that could reasonably have been completed within a day, I spent weeks dealing with delays only to ultimately be told “no.” To make the experience even more surprising, I later found the same shoes on eBay at a better price through an outside seller, arriving in packaging bearing NYC Outlet Design’s logo. So after spending all that time trying to purchase directly from NYC Outlet Design, I was able to find the same merchandise elsewhere for less. My recommendation, based entirely on my experience, is simple: if you value your time and expect a business to stand behind its word, think very carefully before dealing with this company. Slow responses are frustrating. Mistakes happen. Prices can change. But giving someone your word, confirming an agreement and product availability, allowing them to spend weeks relying on that agreement, and then backing out at the last moment while blaming an unnamed “manager” is something entirely different. In business, credibility is everything. Your word is part of your reputation. Once customers realize that your word carries no weight, neither does the trust they place in your company.
Response from NYC Designer OutletAug 16, 2026
HI, We’re sorry to see this review, as we feel it leaves out important context regarding what occurred. Our team spent considerable time assisting you, answering questions, checking multiple styles and sizes, and putting together a special offer for your purchase. That offer was made at the time, but the purchase was not completed. Approximately two months passed before you returned looking to move forward and add additional pairs to the order. Unfortunately, special offers and inventory cannot be held indefinitely without payment. Availability and pricing can change, particularly on discounted designer merchandise. While our team continued trying to assist you when you returned, we were not able to honor the original arrangement exactly as it had been offered nearly two months earlier. We certainly understand that this was disappointing, but it is not accurate to suggest that we simply changed an agreed purchase after payment or refused to honor a completed transaction. No payment had been made and no order had been finalized. We value every customer and always try to be courteous and accommodating. We regret that we were ultimately unable to reach an arrangement that worked for you, but we believe it is important that the full timeline be represented accurately. Raymond. General Manager | Customer Experience NYC Designer Outlet