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United National Moving services (nwmoving.com) has 278 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Also known as
nwmoving.com
Website
nwmoving.com
Category
Moving & Storage
Location
delray beach, Florida
Listed on Five Star Index
2026
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The company replied to 17% of reviews.
Latest
Most recent review: September 2025.
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Come to find out America safe moving services is a broker not a moving company even though they advertise themselves as a moving company they are crooked and underestimated the amount that we had the outsourced our move which wasn't surprising considering I found out later that they are a broker not a mover, perfectly fast moving is who they outsourced it to their movers were jerks on both ends trying to get my stuff delivered to my destination was a joke it took them 2 weeks longer than what it was supposed to and then they tried to intimidate once they got to delivery site. Do recommend them for anything unless you want intimidation stress and other nightmares BS. Would give zero Stars if it was an option
CA
Cynthia A.
Amerisafe does not deliver!
Amerisafe does not deliver!
If you don't care WHEN your belongings are delivered. This is the company for you. It has been over a month since my items were picked up. I did not ask for storage. I gave the company a date when my load could be delivered (3 days). The contract stated it could be up to 24 days and the truck needs to be a full load. Another call, Amerisafe rep stated it is now in storage and would get back to me regarding the confusion. )They didn't.) Last week I was told it could be 3-4 days. NO call or delivery. So, if you are moving to a different locatio and empty dwelling.. you can look forward to having nothing but what you brought with you.
PA
Paul
Amerisafe is not a moving company they…
Amerisafe is not a moving company they are a broker. They quote you a price and take their third and then they are basically done with you.
They then reserve a local mover for you. The movers they hired for me didn't exist on any internet search.
Upon arrival the company quoted us twice what Amerisafe had agreed as the finished price. I of course called Amerisafe and was told I needed to speak to my salesperson Michael. He did not answer that call or respond to any further calls.
The movers said that brokers do that all the time. So what do you do at this point? We had to move and so agreed to the new price that has to be payed in cash or venmo ( nothing fishy there)
They damaged some of our furniture and lost the legs for our couch. Again Amerisafe was unresponsive and of course I couldn't call the actual movers because the company doesn't exist. To top the lot they couldn't fit all of our stuff in the truck even though it was actually less than we had told Amerisafe! Two days later we had stairhoppers come for our " second" move . They were friendly, quick and incredibly professional.
I hope you heed this warning and stay away from Amerisafe or any other third party vendor.
AC
Allen C.
Complete NIGHTMARE
Complete NIGHTMARE. I was happy at first until no delivery and they were telling me when they are coming instead of asking what works. They are a Scam broker who sends anyone. I have to go to the police department now they are holding my stuff hostage requesting cash and fees.Do not use them they will send out anyone who will steal and break your things. They changed the contract and cubic feet after moving my stuff. Once you do business customer service blames you, hangs up and says it's too late. I wish I didn't do this to myself. I thought they were moving my stuff not some criminals they call partners. They are not BBB rated and go under a different name. Look up reviews.
AS
Adam S.
From start to the finish everything was…
From start to the finish everything was good but they showed up later which is pretty annoying.
MM
Marsh M.
One of my statue was broken by them…
One of my statue was broken by them while packaging. I can't decide what should I do, should I request for a compensation. I am just pissed of.
SG
SG
Not transparent on cost, rude and unwilling to explain
My daughter recently used Amerisafe to broker a move. They subbed out the move to Home and Office Movers who arrived on sit, had my daughter sign the Bill of Lading and then added the actual cost which were double the estimate. When speaking to Amerisafe specifically Guiseppe and Taelor H, they were unwilling to explain charges, tried to rudely write off the concern as me being an uninvolved father and then hung up. Use with caution... All I asked was for then to explain how adding a washer and dryer added over $1600 to a $2000 estimate, which they couldn't
MH
Melinda H.
Customers Beware
To Whom It May Concern,
I am writing to formally file a complaint against Amerisafe Moving Services regarding my recent experience with their company, which I believe involved deceptive business practices and misrepresentation of services.
I initially contacted Amerisafe Moving Services for a household move and made it explicitly clear that I required a 26-foot truck to accommodate my belongings. I already had a reservation with Penske for such a truck, but the Amerisafe representative, Andrew, assured me that the company could provide the same size truck for approximately the same cost, with the added convenience of handling gas expenses and loading services. He emphasized that there would be plenty of space for my items based on the inventory I provided.
However, I later discovered that I had been scheduled for only 998 cubic feet of truck space—far less than the capacity of a standard 26-foot truck, which holds approximately 1,700 to 1,800 cubic feet. This discrepancy was not explained to me at the time of booking. Instead, Andrew and the team minimized the size of my inventory items to make it appear that the smaller space would suffice, which was clearly misleading.
Three days before my scheduled pick-up, I received a FaceTime call to review my items. Shortly afterward, I was informed that the price would increase significantly, despite having already paid a $2,050 deposit. It was during this interaction that I realized the full extent of the bait-and-switch tactics being employed. I was being forced to either agree to the last-minute inflated price or forfeit most of my deposit. In the end, I was refunded only half of my deposit ($1,025).
This experience was both frustrating and unacceptable. I chose not to proceed with Amerisafe and canceled the vehicle transport I had also booked with them. Fortunately, I had already begun breaking down my furniture, which allowed me to pivot to another provider. Still, the ordeal was stressful and left me out a considerable amount of money.
I believe Amerisafe Moving Services engages in fraudulent practices to secure business under false pretenses and then traps customers into accepting unreasonable terms or suffering financial loss. These tactics are not only unethical, but they may also be illegal.
I request that a full investigation into this matter be conducted, and that Amerisafe Moving Services be held accountable. Furthermore, I am requesting a full refund of my deposit, as I did not receive the service promised to me at the time of booking.
Buyers beware: based on my experience, I caution others to carefully vet this company before committing to any service.