NVN MarineNVN Marine is a New York headquartered company that operates 7 warehousesall around the United States.We have over 10 years experience in selling and supporting marine products.And specialized in provide great shopping experience at the lowest prices possible.
NVN Marine (nvnmarine.com) has 120 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Showing 43 reviews with 1 star · Clear filters
Cleveland S.
Requested a RMA 3 times no response now the 30 days are up customer service needs work now stuck with item.
Response from NVN MarineJun 20, 2024
Cleveland, If I'm not mistaken you got your return authorization and refund. Even you placed another order and it's delivered too, could you please reconsider your review? Best Regards.
Grant R.
Worst customer service I’ve ever had to deal with do not buy from these people. If you can even get them on the phone, they do not follow up and don’t respond.
David
Returned an order and the company would not refund my money. I followed the protocol for the return. They will not respond to emails or phone calls. I have filed a claim with the BBB.
Jeff S.
Placed 2 orders only received one. Have sent 3 emails to them with no response. My account has been deducted over $2000 for the purchase with nothing to show or any response of what is going on.
AC
My purchase process was good. I changed my mind and returned the items to their designated addresses with their RMAs 35 days ago (tracking numbers show signed). Now the issue is that I still have NOT got any refund. The person who gave me RMA does not respond to my reminder. Yes I did followed everything as instructed
Response from NVN MarineJan 11, 2024
Hello, It's so weird, could you please share your RMA number, let's solve it. We are always supporting return requests, it's your right. Best Regards.
Ron B.
Rude and Ignorant! I ordered a Navigation Light from this company. After three attempts to have them follow up on a delivery they claim was delivered by UPS. Each time they were unable or most likely not interested in following up on the order which was never delivered.
Harry H.
I received a defective electrical power switch from NVN Marine. If installed, it would have created a dangerous connection in the Off position. NVN rep claimed that this was “impossible.” When returned according to instructions, they refused to refund my money. All attempts to rectify this were met with accusations. Extremely poor customer service. Do business with them at your own risk.
Mark
I mistakenly purchased the wrong item and requested an RMA. I received an RMA number in May and I sent the item back. It’s now September and I have requested an update a couple of times on my credit for the returned item minus a restocking fee and have not heard back from them. I wouldn’t make a purchase from them in the future. It’s just not worth the time and expense.