John S.
After spending almost $3K with NVN…
After spending almost $3K with NVN Marine I received the wrong item. I called and sent emails that were unanswered. I finally got ahold of a return person and tried a simple exchange to get the correct part. I spent an additional $227 for shipping and insurance to return the part. They received it next day and then told me I had to wait 2 weeks to process the exchange. I waited and received no correspondence. They then told me I needed to return another portion of my order and restart everything. So I went on their website and found that they didn't have any of the electronics I needed in stock at all. So I shipped the rest of my order back at my expense and finally received a full refund nearly 2 months after my order. In the meantime I received a snotty arrogant rude message from "Tom" their supervisor. That's what you get for spending thousands of dollars with NVN Marine! Good thing it wasn't a local store. NEVER do business with them!!!
Response from NVN MarineFeb 24, 2026
John hi, Let's clarify the subject for everyone. First of all, it doesn't matter if it's $3k, $3m or $3, we provide the same services for all our customers. You ordered the wrong product and wanted to return it, so we provided you with a return authorization the same day. You said: "Thank you so much. I’m returning it in pristine condition. There is not a fold or wrinkle in the manual, not a fingerprint on the box even. Thank you!!! I’ll mail today!". But the returned package came with a missing part of the product. You took out the cartography product from the package and shipped the rest. This extended the return process, so you shipped the cartography product as a second package, but it was opened. Cartography products cannot be resold after opening the package. We don't have anyone named "Tom". You haven't received a full refund yet, you opened a chargeback claim with your bank and we are going to share the whole story with them as proof of fraudulent activity. And, to ensure everyone who wants to do business with us is set, please make sure you're doing everything right on your end. Our target will always be to take care of your needs and provide the best service possible. Best Regards.