Nutrisense Reviews | Read Customer Reviews of nutrisense.io

Nutrisense Reviews | Read Customer Reviews of nutrisense.io

Nutrisense reviews

Showing 81 reviews with 1 star · Clear filters

Eileen B.
Feb 12, 2024
This company is a joke
This company is very frustrating. They have no phone to call for support. Everything is via email. I cancelled my subscription two weeks after signing up. Received a confirmation email. Yet they billed me again for another month. I emailed them repeatedly to correct it. They have emailed me today and said they cancelled it effective for the following month—next month. I furnished them with my confirmation from 2 weeks ago confirming cancellation for this month. It’s like they don’t see my documentation. They will not remove the $412.00 charge to my account. Now I must file a fraud report. And…I never had a dietician reach out to me. I paid $400.00 for 2 sensors. And now I’m paying another $400.00 that I don’t want or need —for more sensors they say have already shipped. It’s a big mess. They are so unreliable.
Response from NutrisenseFeb 13, 2024
Hello Eileen, I'm truly sorry to hear about your frustrating experience. This isn't the Nutrisense standard, and I sincerely apologize for the inconvenience. I completely understand your concern, and I assure you that we're taking it seriously. We'll investigate this right away and ensure a swift resolution. Your satisfaction is our top priority. Please allow us to reach out to you directly to address this matter personally. Thank you for bringing this to our attention, and we appreciate your patience. Best regards, Juan your Nutrisense Customer Support Team Lead
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Ms Vandana M.
Dec 28, 2023
This is a stupid service
This is a stupid service. I would encourage no one to use or join Nutrisense
Response from NutrisenseDec 29, 2023
Hi Vandana, I'm sorry to hear that you feel this way, and I appreciate your feedback. We'd like to understand more about your experience and see if there's anything we can do to address your concerns. Could you please reach out to our support team via an in-app message, we want to ensure we address this promptly. Thank you for sharing your thoughts, and I hope we can find a resolution. Best, Juan your Nutrisense Customer Support Team Lead
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Peter
Dec 9, 2023
Dreadful customer service
Dreadful customer service. I bought the month-by-month plan and then cancelled after a week so that I could experiment with the first two sensors at leisure. Despite having received an email confirming my cancellation, I was then charged again the following month and sent more sensors. When I complained, they would not take what they say are medical devices in return and refused a refund. They say I have cancelled my subscription now, but that is what they said last month too. If you look on the Better Business Bureau site, this is a constant complaint about the company -- shysters.
Response from NutrisenseDec 16, 2023
Hi Peter, I'm genuinely sorry to hear about the challenges you've faced, and I appreciate you bringing this to our attention. Your experience is not reflective of the high standards we aim to uphold. I assure you we take your concerns seriously. We want to ensure we address this promptly and provide a satisfactory resolution, for that a member of our team will be reaching out shortly. Thank you for your patience and understanding. Best, Juan your Nutrisense Customer Support Team Lead
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Megan
Dec 6, 2023
An expensive device that never arrived…
An expensive device that never arrived in the mail. They only offered for me to pay for another device. Big loss of money and it's your fault if the package gets lost. They use USPS btw...so expect little support from either end.
Response from NutrisenseDec 12, 2023
Hi Megan, I'm genuinely sorry for the inconvenience you've faced with the delivery of your device. 📦 Your frustration is completely understandable, and we take full responsibility for any inconvenience caused. To make things right, we've arranged for our team to help you with this request. We're committed to ensuring you receive what you paid for, hassle-free. Our team will be reaching out shortly to confirm the details and address any concerns you may have. Thank you for your patience and understanding. We're here to support you every step of the way. Best, Juan your Nutrisense Customer Support Team Lead
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Kenneth M.
Dec 5, 2023
Patch Kits
I ordered two patch kits. The app said a patch kit was $6.00. I was chared $12.95. I received one patch kit. I just don't understand how you spend $250.00 a month for sensors and the company can't include the protective patch cover. I am ready to find a different company. It is to much trouble to communicate with this company.
Response from NutrisenseDec 5, 2023
Hi Kenneth, I appreciate you bringing this to our attention, and I'm sorry for any confusion. Your experience matters, and I understand your concern about the patch kit pricing. I'd like to investigate this further for you and reach out to you regarding this ASAP. We'll ensure this gets sorted out promptly. Thank you for your patience, and we'll be in touch shortly. Best, Juan your Nutrisense Customer Support Team Lead
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Terri S.
Nov 27, 2023
No go on Freestyle 3
Ordered a Libra Freestyle 3 thru Nutrisense. Received a Freestyle that has been discontinued by Abbott Labs. Upon contacting Nutrisense (only via email) I was told this is what they offer. When I looked back at the website all evidence pointing to Freestyle 3 had been removed. When I asked how they could sell a device that had been discontinued, I received no reply and they cancelled by subscription and refused to speak with me further about it. Don't do it. Customer service is abysmal. And who should want to work with a healthcare company that is deceitful and under-handed? I found the Freestyle 3 less from another vendor.
Response from NutrisenseNov 29, 2023
Hi Terri, We apologize for any confusion. We offer BYOS services for Libre 3 sensors and provide Libre 1 with our CGM subscriptions, as detailed on our website. We're sorry for any miscommunication, and if you have further questions or concerns, please don't hesitate to reach out. A member has reached out to address this ASAP. We're here to assist you on your health journey. 🌟 Best regards, Juan your Nutrisense Customer Support Team Lead
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Mark R.
Oct 28, 2023
SCAM
In my opinion, this is a SCAM - Extremely obscure and deceptive Auto-renewal trash. Don’t fall for it - it will cost you!
Response from NutrisenseNov 1, 2023
Hi Mark, I'm truly sorry to hear you're not satisfied with your experience. We take your feedback seriously and want to address your concerns. We aim to be transparent with our subscription model and the renewal process. We'll be reaching out to you privately to assist you with your concerns. Thank you for bringing this to our attention. Warm regards, Juan your Nutrisense Customer Support Team Lead
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Todd F.
Oct 10, 2023
Don’t suck people into a…
Don’t suck people into a subscription!!!!
Response from NutrisenseOct 11, 2023
Hi Todd, Your feedback is important to us. A member of our leadership team will reach out to you to learn more about your experience and assist you further. We want to ensure we address your concerns and find a solution that meets your needs. Please be on the lookout for a message from our leadership team; they are dedicated to helping turn around your experience. We look forward to assisting you. Warm regards, Juan your Nutrisense Customer Support Team Lead
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