NutrisenseReviews of nutrisense.io

Response from NutrisenseAug 3, 2024

We sincerely apologize for the negative experience you've had with Nutrisense. We understand the frustration caused by these issues, and we want to assure you that we are taking steps to improve our processes. To resolve your current situation, we kindly request that you reach out to our customer support team directly at [email protected] and ask for Tom. They will prioritize your case and work diligently to ensure you receive the necessary sensors and support as soon as possible. We appreciate you bringing these issues to our attention. Your feedback is crucial in helping us identify areas for improvement, and we are committed to making the necessary changes to enhance your experience. Thank you for your patience and understanding. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseJun 24, 2024

Thanks for sharing your experience with the sensor! We're bummed to hear it only lasted 3 days, a functional sensor is definitely key! While we appreciate your kind words about our support team's troubleshooting efforts, you're absolutely right - a working sensor from the get-go would have been stellar. We take quality control seriously, and your feedback helps us keep improving. Our team will be reaching out to you directly to get more details and ensure a smooth resolution. Stay tuned! Best, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseMay 7, 2024

Hi Yuliya, I hope this message finds you well. I'm Veronica from Nutrisense, and I noticed our team has been trying to reach you since Friday when you initially reached out to us for assistance with setup, but without success. Beth, our support supervisor, attempted to call today but again couldn't reach you. Please email us at [email protected] with a time convenient for you to speak by phone (we are available M-F 8am-5pm CST). We're eager to help get you set up. Looking forward to speaking with you soon!

Response from NutrisenseApr 1, 2024

Hi Vida, Veronica here from the Nutrisense team. I'm truly sorry to hear about the frustration you've experienced. Please know that it's never our intention to leave our customers feeling this way. I understand that the lack of phone support can make things more difficult, and I apologize for any inconvenience this may have caused. However, I want to assure you that we're here to support you in any way we can. Although we don't offer direct phone support, we're always available to give you a call back if needed. I'm glad to see that you were able to connect with our Supervisor, Beth, and other team members. It's important to us that we address your concerns and provide assistance wherever possible. While I'm sorry to hear that Nutrisense wasn't the right fit for you, we genuinely appreciate you giving us a try. Please know that we're here to continue supporting you should you need any further assistance or have any additional questions. Kind regards, Veronica Nutrisense Team

Response from NutrisenseMar 24, 2024

Hi there, I'm truly sorry to hear about the frustrating experience you've had. This is definitely not the kind of experience we want any of our customers to go through, and I completely understand your concerns. We take matters like this very seriously, and I want to assure you that we are actively investigating what happened with your payment and cancellation process. Your feedback is incredibly valuable to us, and we'll use it to improve our processes and ensure this doesn't happen again in the future. A member of our leadership team will reach out to help us find a solution. Thank you for bringing this to our attention, and I apologize again for the inconvenience you've experienced. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseMar 29, 2024

Hi Brian, This is Veronica from the Nutrisense team. I want to express my sincere apologies for the frustration you've experienced with Nutrisense. We truly value your longstanding membership with us, and your satisfaction is of the utmost importance. I understand that you've been trying to cancel your membership, and while we do offer a cancellation option in the app, we also have a dedicated team available to assist via email. I see that you've been in touch with Tom from our billing team, but I wanted to let you know that our Supervisor of Support, Beth, will be reaching out to you tomorrow to discuss your concerns further. We are committed to addressing your frustrations and connecting with you on any additional outstanding concerns. Warm regards, Veronica Nutrisense Team

Response from NutrisenseFeb 26, 2024

Hello Grete, Thank you for sharing your experience, and I'm genuinely sorry to hear that Nutrisense hasn't met your expectations. We truly appreciate your feedback and take it seriously. I'm sorry if you felt the value wasn't there for you. We understand the importance of personalized guidance, and your comments will be used to enhance our offerings. Your health journey is crucial, and we want to ensure you get the support you need. We'd love the opportunity to discuss your concerns further and find a resolution. Could you please reach out to our customer support at [email protected] or via an in app message? We're committed to making things right and appreciate your patience. Best, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseFeb 19, 2024

Hello Boomchi, We're sorry to hear about your experience, and we sincerely apologize for any inconvenience you've encountered. Your feedback is important to us, and we want to address your concerns promptly. To assist you with the plan cancellation and any billing issues, could you please provide your account details or contact our support team directly via an in-app message? We're committed to resolving any issues you may be facing and ensuring a positive experience with Nutrisense. We appreciate your patience and the opportunity to address your concerns. Thank you for bringing this to our attention. Best regards, Juan your Nutrisense Customer Support Team Lead