NutrisenseReviews of nutrisense.io

So, you pay like $250 per month for ZERO support. It takes about 2 weeks to receive the sensor once you are billed for it. So if you are billed on Feb 12th, they send out the replacement sensors ON that date so by the time you receive them the month is half way through and you've been paying but haven't been able to use the app. There is no number to reach anyone and you go in circles with the chat people and the people on email. For $250 per month they could at least respond in a timely manner.

Do not use this service if you expect good customer service. CGM delivery is impossible if you switch from one to the other. I missed 7 days of monitoring due to their error and they gave me $25. The Dexcom readings were inconsistent. I placed an order to switch back to the Libre monitors and they acknowledged receipt of change but sent me Dexcom again. The app is okay. Nutritionist support has been good. It’s pricey and they need serious customer service support overall

Let’s start with the fact that I signed up to get my wife to use the service as well. So, my cost is very high each month. Two out of the three sensors my wife has used were defective, giving her very low (30s and 40s) readings. Yes we contacted Dexcom and yes they sent replacements but those take week to arrive so in the meantime we are paying for access to an app but can’t use it. As for dealing with NS -everything is by email, even when you ask to SPEAK to someone. Instead, I got an email (1) addressing issues when you first install - 1st 24 hours - not relevant in this case, (2) calibrating - already done, multiple times and (3) calling the Dexcom issue an isolated incident - clearly not true and a quick search of the internet will provide plenty of examples of issues. Finally, my sensor expires on 12/27. I received notification that my shipment just went out and I will receive it on 1/2. WTF - they can’t even get shipments out in a timely manner so that I have the next sensor BEFORE my current one expires. VERY POOR EXPERIENCE ALL THE WAY AROUND. A simple call would have saved time as none of the above was helpful. For some reason, the phone seems to be a very last choice if at all. Still no call. I then changed my settings, opting out of the study and all of a sudden, the app wanted me to redo the questionnaire. Basically, I got booted from the app. I signed up for 6 months and am very sorry that I did. I will be pushing NS to deal with this issue and cancel our subscriptions - without any further cost. I will be investigating Levels in place of NS to see if they are a better service. All NS had to do was be more timely and responsive and this could have been avoided. Update - 12/26 - I received another email response - clearly, nobody is willing to pick up the phone and call me. In that email, I was asked if we calibrated the unit. In my email to them, I clearly stated that we did calibrate the unit. It appears that nobody even reads the email they are responding to. I recommended that a co-worker and my nephew look at NS when i first started using the service. I will be rescinding those recommendations. Further update - 12/27/2024 - NS management refuses to actually call me and address the issues. Do yourself a favor - DON’T USE THIS SERVICE. The FDA has approved over the counter versions of the CGMs. Use a combo of the app Carb Manager and an over the counter version of the CGMs (still waiting for the release of the Abbott version). The effort will be similar and well worth it. NS is NOT worth the money.

I have been a Nutrisense customer since 2023, and had been mostly satisfied until my most recent purchase. Nutrisense is conducting research now, but they give you the 'option' of opting out. However, what they don't tell you is that if you opt out of the research they will send you Libre 1 sensors, not the Dexcom sensors that you've ordered. You place your order first (for Dexcom sensors) and then you read through pages and pages of 'research' consents that say over and over again that you have the option to opt out and that if you do, you will be sent the 'non-research sensors'. Never do they mention that the 'non-research sensors' are outdated Libre 1 sensors, which have been discontinued by the manufacturer (Abbott). Once you do find out, you can't cancel your order or opt back in to the research before your outdated sensors ship. Customer service has been completely unhelpful in making this right, even after I've said I would opt in to the research---I just want the sensors I ordered. I was told I could opt in for the remaining two months, but they will do absolutely nothing about the initial month. This is a completely unethical bait and switch sales practice. No one in their right mind would pay $200 for discontinued medical technology. Very disappointing that this company would rather lose a long time customer than replace two outdated sensors with what was actually ordered. There are a number of competitors out there, and I will be using one of their services from now on.

Two faulty sensors and no response for days from customer support which is "message only." Referred me to contact Dexcom for refund or replacement sensor - yet charges are from Nutrisense.

The app is awesome, but the service and all the rules are terrible. For example, it’s strictly 30 days that you get access to the app when you pay, but the CGMs take 10-14 days to arrive. So you’re paying for the app while you can’t use it. Support has made it clear that they don’t care. Or if you want to cancel so it does not automatically renew you have strict times where you can cancel without an early termination fee. Nope. They won’t just turn off the automatic renewal. They want you to remember to contact them when that date gets close. Likely so you forget and end up locked in for another 2-6 month period. And if your CGM fails they offer no support. They expect you to figure that out with the manufacturer. There are other CGM companies like levels. Don’t use Nutrisense.

Horrible customer service, I was told by my brother to go with this company, I have emailed them 8 times and I got only one question answered . When you buy the plan the clock starts ticking right away,even though you don't have the unit, and they ship very slow, I bought a week ago and still no unit.but I'm paying for it!!! I hate the fact you can't talk to anyone EVER and they don't answer the support emails. I dont have the unit and I hate this company so far.

Awful experience. Nutritionist never really provided insight I couldn’t look up myself. Then I had an allergic reaction to the sensor adhesive, and they would not cancel or refund. Worked with dr to deal with allergy, only to find Nutrisense sent the wrong product (freestyle libre instead of Dexcom), and I’m unwilling to experiment with a new adhesive. No refund. No replacement.l even though they sent the wrong product and insisted I stay on commitment due to allergy. I’m out local dr treatment and $400 for a product I can’t use. Terrible customer service. And in the meantime, Dexcom is approved to sell direct to customers over the counter for $100/month. Why would anyone pay Nutrisense three times that just to be treated like this? Avoid.