NutrisenseReviews of nutrisense.io

Worst customer support I have ever seen. Read the app reviews. This program is a money pit. They charge fees for missed appointments, early termination fees, extraneous monthly service fees, all while collecting money from your insurance if the services are covered. If not, it will cost extra. This program cost me ~$250 to try for less than 24 hrs. I was blocked when asked for a refund and cancellation HOURS after signing up. Do NOT waste your money.

More Demands For Reviews Than Support: I phoned Nutrisense to clarify some confusing statements on their website. Three days later, I have received four demands for a review of the Nutrisense services. I have not yet subscribed. Now, I'm reconsidering whether to subscribe. I don't have time for all of these nuisance emails.

Misleading representation of services. Locking in customers to contract with being transparent about cost to cancel subscription. Poor value offerings for cost of service. Poor business practices overall. Would not recommend. You’d be better served buying directly from Stelo at half the cost.

Nutrisense is not available in the U.K.

This is a terrible company in every regard. Shame on me for not looking into the dirty practices of this company before becoming a customer. I started with a 1 month subscription at a highly inflated rate, I figured I could upgrade from there. Well, after about 13 days of back and forth with customer service (daily communication) no you need to start a whole new subscription, weird business practice. Adding to the deceptive practices is that you can’t do anything in the app regarding subscriptions, it’s just an endless loop of menus, your only option is to email them. In this time the agent turned off my account, then back on, told me she was working on it, ignored me for a few days after she told me it was all set, I identified that she turned my account back off with incorrect dates. It was just total chaos, and was my first warning sign that this company is disorganized and probably not the best option for me. I was coerced by a ‘discount’ code offered to me when I said I was going to cancel. Two days later they put out a discount code that’s even cheaper than what they offered me, shady. They then double charged for my first month of my ‘new’ second subscription. That took me a week of back and forth to get a refund meanwhile my cc statement closed. Last week, they downgraded the sensors they’re sending, in order to pad their profit margin. Well, funny thing is they didn’t make any notice of this, just a box that arrives with a different product in it. I was charged April 1 and received no notice of shipment, nothing until I reach out again to support, their slow processing causes lapses in your use of the app/sensors so your paying for literally nothing. Now 3, actually 4 months in, I need to cancel the subscription for a few reasons. They are trying to charge me 100$ plus 3 months of the difference in cost between single month rate and the current rate. Quoting their terms like they’re a legal contact. What a scam, is that even legal? I’ll be asking a friend, at my states attorneys office on that. Keep in mind I’m not asking for a refund on the downgraded sensors. I’m just done with them it’s like dealing with a bookie or loan shark. Unbelievably dirty unethical business tactics. Most recently they’ve offered me more discounts to my account that would outweigh their bogus termination fee but won’t waive the fee to end our subscription?! So basically your admitting you can ‘afford’ in your margin the ‘cost’ of canceling my plan but just don’t want to do it. They try to act like they are a Nobel company promoting equity with their fees, somehow crafting a canned response that I’m sure some people fall for. I’ve worked my entire life in direct customer contact situations, let me tell you, each customer has different circumstances, there are guidelines for everyone, but it’s not one size fits all. Please please do not trust them with your money. Updated 4/11/25: After much back and forth NS came to their senses and we made an amicable solution to which I am satisfied. I will leave this review for now until I’m certain there are not any more shenanigans. The only bright spot with my NS experience is with Keerthy, my support agent, who was wonderful to deal with. Kudos to her for her support. NS, that’s a good employee.

Nutrisense is a scam!!! I have paid $1550 in the last 6months and only lost 10lbs. They have double charged me not sent my medications. Then offered me a lame $25 credit, like that makes up for it. In addition their customer service is a joke. Sometimes they get back to you in a day sometimes 3 it depends on their mood I guess. Just UNBELIEVABLE!

It's way too expensive with lots of bells and whistles that no one actually needs. Can't get out of the contract. Nightmare

Please do not purchase unless you are ready to pay the price of the continuous glucose monitor AND pay separately for a nutrition coach. The nutrition coaches are NOT part of the plan. They are an additional hidden cost.