NutrisenseReviews of nutrisense.io

I was billed incorrectly three times for what should have been no-cost appointments. This created a huge issue with my insurance provider. This error took place after I had been a client for several months. Also, the two nutritionists I’ve had through the company have left. If that’s not a sign for me to leave, then I must be blind.

Be careful, they charged me even after I had cancelled my subscription and had received an email confirming. The first months, the sensor arrived late, when the previous one was no longer working.

I received the Stelo CGM and signed up with Nutrisense because you give more detailed info than the Stelo app and you offer a Nutritionist to review my glucose readings and explain those to me and to give me suggestions to become healthier. My CGM was constantly going low for 30 to 60 min at a time. The nutritionist explained to me this is dangerous and that I could have a stroke or die if my blood sugar stayed low too long. She looked at a couple of my readings when the monitor said my glucose was low. She said one reading was 47 and one was 52. She explained this was serious and dangerous. I began eating constantly to try and get the glucose reading to stay up. Long story short, I had major anxiety over this. I was constantly looking at the monitor and eating if it was low. I gave my self a super high heart rate (139) sitting still over all of this stress. Ended up in the hospital for them to test my sugar multiple times and it was at least 20 points higher than the monitor was reading. I know the CGM lags behind but the reading on the CGM was no where near what my actual blood sugar was. The doctor said the CGM's are notorious for being off. I have not left a bad review on google yet. I am hoping just to be refunded everything I paid for the year access to the app. I am going on right now to a 1 star review for Stelo.

The app itself is good, I like that you can see how different foods affect your blood glucose. My insurance covers unlimited nutritionalist calls and my nutritionalist schedules every 2-3 weeks. I got my husband a 3-month subscription as a birthday gift and he ended up getting a horrible infection at the site of the glucose monitor. The cellulitis spread so rapidly that it took up almost half of his upper arm. He had to go on 3 different kinds of antibiotics because of this, and the best they could do was "snooze" his membership for 3 months, even though the doctor advised to stop using the glucose monitor. Otherwise they would've charged us a cancellation fee that costs more than the subscription itself. I cannot in good conscience recommend a company that values profits over patients' well-being because of a silly contract that says we're committed for 3 months, even though the doctor ordered to discontinue its use. Disappointed in the customer service and values of this company.

There is NO CUSTOMER SUPPORT! You must send an email and wait for a response. Shipments are missed, and they will not replace your order. When the devices stop working, they refuse to send out another device. I would not recommend anyone to use and pay for a service without support. The Google reviews are TRUE 1 Star.

I really don't like leaving bad reviews but this company is very shady. I believe that on certain phones and with some people, this service works. But the quality of the service is not consistent across the board. I canceled my subscription months ago because the sensors were not integrating with the app, the sensors were not obtaining accurate readings, and I found something better. They continued to charge me an astronomical amount of money monthly without my knowledge or authorization for MONTHS. They also conveniently canceled their chat support, so the only way to reach out to them is via email which is not monitored very well. They understood that the product and app integration was not working, and still insisted that I needed to pay them MORE in order to cancel. The boxes with the sensors that they sent me remained unopened and I was willing to send them back if they pay for the shipping. They have a good concept for their service but there is still major kinks to work out and the way the customers are treated is what really makes the experience deplorable. They basically make themselves hard to reach so you can not cancel the subscription. - UPDATE in response to their response** they did NOT reach out to me. I had to hound them down and they offered to return only one of the three stolen payments after we exchanged over a dozen emails back and forth. So to be clear - they will take your money without authorization. They will point to small print during your enrollment and say you owed them. And they will acknowledge that their product didn't work and expect you to continue paying for a service/product that DOESN'T WORK. It's like being forced to pay someone to mow your lawn even though they didn't show up.... I have since charged them back using the bank. I got tired of hounding them down and getting nowhere. They insist that I should pay for a service that I didn't get to use because it's flawed.

I paid for a 3 month subscription - then was prompted to put in my insurance to see if insurance would cover. I was unable to purchase the unit because it said I already had a product (dietician). I was told by the dietician that I really need a CGM for her to give me the right advice. I was unable to order one from Nutrisense and kept emailing the customer service email asking for help. Crickets... except for a repeat email that says to go online and order. I received an email that my scheduled 2nd visit with the dietician was cancelled because my insurance did not cover. But I paid 3 months already for a subsciption that I cannot use because I cannot order their device. I needed a device before my next appointment so I ordered from Stelo...which I had to pay for their CGM and their subscription as it would not connect with NS. Still no answer on a refund or what I am actually paying for. My dietician visit was today but was cancelled.

Extremely disappointed with my Nutrisense experience. My first nutritionist ghosted me after just a few days, with no explanation or follow-up. Things only got worse from there. • Sensor #1 broke after 7 days • Sensor #2 malfunctioned during application, and it took over a week to get a replacement • Sensor #3 also failed in just 6 days, and the next replacement took more than 10 days to arrive To make matters worse, response times are typically more than 2 days, which makes troubleshooting slow and frustrating. And there’s no way to reach anyone by phone — everything has to go through email or chat, which makes urgent issues feel ignored. This is a premium-priced service, and I expected much better reliability and support. I regret committing to a subscription.