NutrisenseReviews of nutrisense.io

Response from NutrisenseJan 6, 2024

Hi Marilyn, I'm truly sorry for the inconvenience and any frustration this has caused. Your satisfaction is our priority, and we want to make things right. I've forwarded your concern to our team, and we will ensure that the necessary items, including the bandaid, are included in your future shipments. We appreciate your feedback, and please know that we are actively working to improve your experience. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out directly. We're here to support you on your health journey. Warm regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseDec 29, 2023

Hi James, Thank you so much for your kind words! 🌟 If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We're here for you! Best, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseDec 16, 2023

Hi Meghan, Thank you for sharing your thoughts with us! We appreciate your feedback and take it seriously. I'm sorry to hear about the discrepancies in the numbers and any inconvenience caused. We're committed to enhancing our service, and your insights help us do that. I'd like to ensure we address your concerns properly. A member of our support team will reach out as soon as possible. Thank you for your patience and understanding. Best, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseNov 13, 2023

Hi Akadi, Thank you for sharing your detailed feedback! We're thrilled to have you on board and to hear that you're enjoying your first CGM experience with Nutrisense. 😊 It's fantastic that you appreciate our app's interface and the support from our professional dieticians. We totally get your excitement about the latest CGM technologies, and we appreciate your patience. Your insights are invaluable, and we're continuously working to enhance our offerings. Stay tuned for exciting updates! If you have any questions or need assistance along your health journey, feel free to reach out. We're here for you! Warm regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseAug 21, 2023

Hello Alex, Juan from your Nutrisense Customer Support Leadership team. I'm so sorry to read that your Nutrisense membership didn't live up to what we aim to provide. I have also sent you an email directly on your experience and would be happy to connect with you on it further. I would love to try and turn around your experience with you if possible. Looking forward to connecting. Best, Juan

Response from NutrisenseAug 15, 2023

Hi Piper, Thank you for sharing your experience and feedback. Juan your Team Lead of Customer Support here at Nutrisense. We sincerely apologize for any inconvenience you've faced regarding your membership cancellation. Your feedback is truly valuable to us, and we're grateful for your patience as we address this situation. We're glad you discovered the reason behind the cancellation issue and that this was resolved. Your insights regarding the app's cancelation process are appreciated and will be taken into consideration for future improvements. Our team is here to support you. If you have any more questions or concerns, please don't hesitate to reach out via email. We're committed to providing the best experience possible. Thank you for your understanding, and we look forward to serving you better. Warm regards, Juan

Response from NutrisenseNov 2, 2022

Hi Daurene, Veronica here, Manager of Customer Support. Thank you for taking the time to leave us a review. I am so glad to hear that Jennifer was a great support for you! I am so sorry though that you had the experience you did with your sensor and patch. I've just sent an email your way to arrange a call to chat through your feedback in more detail and to see if I can help turn your experience around with us. Looking forward to connecting. Best, Veronica

Response from NutrisenseNov 2, 2022

Hi Sandra, Veronica here, Manager of Customer Support. We had worked directly via email about your package. I am sorry again that it missed you before you left for Peru. As a reminder, the CGMs have a four month shelf life and you can activate your sensors once you receive them in the App! If you have any additional questions, please do not hesitate to reach back out and we would be happy to help! Kind regards, Veronica