Teresa
Love their product but delivery notes were ignored
I requested that the product be sent through the USPS, but instead it was sent UPS, who doesn't deliver to me. So the product has been sent back. If one asks for delivery notes, you would hope one would read and follow those notes.
Response from NutraBioNov 10, 2015
Hello Teresa, Thank you for leaving us your feedback. I was able to review your account and see that the shipping carrier was changed to USPS as you requested, however when I track the order, I do show that it was shipped via UPS. I will look into this further to see if there was a system glitch. In the meantime I was able to track your order and I do show that it's being returned back to us. I have gone ahead and issued you a replacement order and will ensure that the package is shipped via USPS. In the future, I would suggest selecting the Priority Mail option when placing your order via our website so this does not happen in the future. I apologize for any inconvenience this may have caused. You should be receiving your replacement order in the mail within 3-4 business days. I will have a Customer Service rep email you with tracking information once that information is available to me. Thank you for your patience! Should you have any questions or concerns, please feel free to contact Customer Service at 888-688-7224. Regards, L. Martin Customer Service Manager NutraBio