Leslie E.
Great products poor customer service
I love the products since they are all non-GMO and made in the USA under strict controls avoiding heavy metals and cheap protein/amino sources, BUT don't bother contacting them because you'll rarely hear back. They also have a lot products that are out of stock, and I'd like to see a wider selection (although they are growing and seem to be adding new items). They also need a better selection of bulk sizes, such as inositol which only comes in a small 150g size. They need larger bulk sizes for items like this. Even Now Brands offers 1lb. Biggest complaint is their lack of customer support responding to question and lack of a free shipping for orders over a minimum size. Biggest plus is their high quality and good prices.
Response from NutraBioNov 21, 2014
Hello Leslie! Thank you so much for sharing your shopping experience with us. This is how we improve our Customer Service, with comments like these. First and foremost, I would like to apologize that your shopping experience was not so great! Here at NutraBio I want every shopping experience to be a great one. EVERY SINGLE ONE!!! Without our customer's we have no business. Our customers are our number one priority! It's disappointing knowing that you never received a response back from Customer Service. Know that this is a major concern and will be addressed. As for the backordered items, this is something that we're currently working on. We have recently expanded our manufacturing facility and believe we have rectified this issue and the backorders should be at a very minimum to none going forward. Thank you for allowing NutraBio to be your supplement source! I certainly hope that this experience does not stop you from ordering with us in the future. I will also be reaching out to you via phone and/or email as well. Again, thank you for your feedback and have a wonderful day!