Robert
GREAT PRODUCT, WHEN THEY HAVE IT!!!
Always on back order, wow!!!! Then say it will be ready tomorrow, tomorrow, ordered Whey concentrate December 12, called 17th they said it would be ready 19th and they would ship it out end of the day. Called back 22nd said sorry no inventory!!!! WTF poor service.. What a way to run a business.
Response from NutraBioDec 23, 2014
Hello Robert and thank you for your feedback. I apologize that you've experienced problems with our protein being on backorder. I know this is extremely frustrating. We are working hard to ensure that this backorder problem does not continue. We just recently expanded our manufacturing facility and believe we have rectified this issue. We will be able to produce larger quantities of our product. I was able to review your order and see that you cancelled the concentrate and replaced it with the isolate, which was a great choice. Please know that we are working very hard to get our backorder situation fixed. I apologize for this inconvenience and thank you again for your feedback. I will also be in contact with you directly to discuss further. Happy Holidays!! NutraBio Customer Care Manager


