NurxReviews of nurx.com

Starting 10/18/2022, I've been messaging Nurx for my birth control pills couple times every week to send me my prescription. It's 2/1/2023 and they are still apologizing for the delay and there's no pill on the way. I contacted my pharmacy and they are waiting for a refill. The company has a pharmacy of its own and the refill option is for emergencies but they can't even process urgent situations by sending prescriptions to the pharmacies, either. Stay far way. This is legit. Just go to planned parenthood with your health insurance.

It took many messages back and forth to eventually get my prescription, but when they finally sent it, they charged me the out of pocket cost. I won't order from them again. The experience is too confusing and had no benefit to me just working with a local dermatologist to prescribe me the same thing, at an out of pocket rate.

Absolutely do not recommend. It takes several days for a provider to get back to you with treatment recommendations. If there are problems with insurance or payment they send you a message but your order will be cancelled if you don't see the message in time or whatever. Then, if you try to open a new consult, you will not be allowed to because it will say you already have an open order, even though the status of the order is closed. You can try to contact support by email or message, but again, it will take a while to hear back and ultimately nothing will be done. My opinion is, don't bother with Nurx. Don't give them your money. Go elsewhere.

I've been with Nurx for over a year. Never had issues before. I've been having trouble lately and wanted to switch my BCP to something else. It's been 7 days with no response. I had an appointment today with my Gyn and discussed it with her. She sent a new rx to my regular pharmacy. Now I find I cannot cancel Nurx without actually talking to someone which is impossible to do. I have sent a message in the app again and tried calling but gave up after being on hold for so long. They really need to step up their game or stop taking new patients if they can't keep up.

I’ve used this company for almost a year now without any issues. I messaged asking about my prescription. After asking my current prescription was canceled without any warning. And I didn’t receive a real answer until I called customer service 11 days after the fact. My question was answered within 2 minutes. It’s ridiculous that they recommend you message or email them questions but can’t get back to you in a timely manner. The fact that my prescription was canceled after asking a question is terrible. They say they’re all for helping people be safe but then put them in situations that can be dangerous.

I have been left without birth control twice now. First time it was handled quickly now it takes days to get a response. I started emailing days before I was out. No response! When I finally got one I replied and still haven’t heard back!

I went through a period when I didn’t have health insurance so I was grateful that services like this were available and affordable. I started getting birth control from Nurx about two years ago and was generally happy with it. Quick and easy. I also liked that medication was shipped directly to me and the communications from them were mostly great. However, my latest experience has been awful. I see their advertisements everywhere and had seen them advertising prescription strength retinoid cream. I’ve wanted to try this for a long time and since I’ve been a Nurx customer before, knew this was a legitimate business. They were very prompt to take my money for the consultation and very prompt to reject my insurance and get me on a cash paying basis. But I’m still waiting for the service I paid for. It’s been many days. I reached out to see how long it generally takes and it was days before I got a very generic response. Communication would be nice. I still have no idea what’s going on. If it’s going to take two weeks, tell me that! It’s like Nurx has taken on too many customers and can’t provide adequate service anymore.

Renewed and charged my account without my knowledge. I had bought something as a one off thing, and later on find out that they had made that into a ”subscription” for me - meaning they have kept charging my card without my knowledge.