NurxReviews of nurx.com

Slow process and sent DIRECT signature required. We had to drive over an hour to pick this package up at FedEx because it was shipped DIRECT signature required so we couldn't even signature release. Useless. Just send the Rx to my local pharmacy.

I asked for a prescription to be postponed and before I got the chance to tell them what date I wanted to change it to they charged my card. This business literally just does whatever they want even if it’s unauthorized. I’m on a business trip and I wake up to a message from them that they charged me $90. Stay away from this company.

They charged my card and refused to give me a prescription or a refund. Complete waste of time and money.

We chose Nurx because we were hoping to avoid seeing an in-person dermatologist. After all, my daughter did not want to miss any school. After filling out the information on the site, it prompted us to take a picture of the front side of the face. After completing that, the next screen asks for another shot, and the following screen asks for another photo. I am not against submitting the pictures, but why don't you list everything you will need upfront so a customer can be ready? Also, I was texting my daughter during school and asking for these pictures, which was highly inconvenient—the same situation for the insurance card. Then after completing and submitting all of the pictures asked from us, we got a message that said we should expect to hear from someone within 24-48 hours. It took over 72 hours to get a response back from them, and then the message asked us to submit a blood test! What help is this service if they are going to spring this requirement on us after 72 hours?? I should have booked an online dermatologist who would tell me right then and there what was needed. Using Nurx was a waste of our time. I do not recommend it.

Do not waste your time or money. They don’t care about your specific needs or take into consideration your concerns. My experience with Nurx was not a good one. The doctor prescribed a birth control pill that I absolutely did not want due to the bad reviews and side effects. I let them know right away that I wanted a different one. I was completely ignored. They went ahead and shipped the pills regardless of my request to change the prescription. I canceled my subscription, but now I’m stuck with these pills that I will not take and out $60

Never got my prescription.. All they did was tell me to make a appointment with my doctor to get it.. LOL what a waste of $$. RUN!

I was charged for medication I expressly did not consent to taking as it has significant interactions with other medication I've been prescribed. When I pointed this out to the prescribing doctor, not only would she not answer my questions about the interactions, she told me not to worry about them. That's not how informed consent works. I was assured a refund (in writing), but it's been almost 3 months and I keep getting the runaround. The medication I did agree to try resulted in an allergic reaction confirmed by the prescribing doctor at Nurx. I was told that an alternative medication was not available to me but that I could have my doctor prescribe me something else if I made an appointment with that doctor. I did so, except the first available appointment was 6-8 weeks later. Instead of assisting me, Nurx confirmed a refill of a script that they already knew I had an allergic reaction to. When emailing me to "followup" on my care, I remind them that I'm following their directions and have no control over my doctor's availability. They tell me that there's some misunderstanding or miscommunication, but then won't elaborate further. Apparently they then cancelled my plan with them, though I received no notice of the cancellation - just a survey to fill out. Twice. So now I'm waiting on a doctor's appointment that I was instructed to make instead of Nurx prescribing an alternative medication for me. It's really been just a terrible experience. I'm now waiting on the licensing information from the prescribing doctor so that I can follow up with California's Department of Managed Healthcare. I'm also still waiting on the refund for the script I was charged for that I declined to consent to. The level of negligence from this company is astounding.

Horrible!!! Had issues getting my medication. Customer service reps were rude, and acted like l was the problem, for constantly following up on my medication. The randomly, 2 weeks later, I get an email and text that my medicine had shipped. Somehow, it was shipped and delivered in one day. If l didn't need my meds so badly, l would have canceled with you. Horrible customer service and very unprofessional.