NurxReviews of nurx.com

I am so disappointed with my first ever experience with this company! They never clarify to me the amount of the products. I was so surprised when they debited that much amount to my account without my knowledge. I’ll try to messaged them but they said that they can’t refund me because the products already ordered. But when they ordered that they never explain the total amount until the order was “shipped according to them” I will not recommend this company ever!

Was charged for another prescription of birth control which had changed without my knowledge to a generic brand. The order had not shipped out yet and I asked for a refund it was declined. After speaking to someone about my issue nothing was done to fix the issue and the medication was still sent out with no refund.

I had signed up for acne/anti-aging consultation last week. The PA recommended 2 topical agents but they were rejected by my insurance. Now the PA wants me to contact my insurance company to figure out coverage. They also want to transfer the prescriptions to another pharmacy for me to go and pick them up. This completely defeats the purpose of this company’s advertising.. they praise themselves on the ease and convenience of having everything done and taken care and the meds delivered. This is really unacceptable and I had requested a refund and they have kept denying it. The person did not even call me for the consultation. So I don’t understand what they did to charge me the $35.

Their UX is very poor, they don't make it clear enough what's going on pushing you into a subscription, then all messaging is via their platform making it that much more annoying to deal with them, and a lot easier to miss important messages. When you phone them, you essentially just get a "F.U." response.

Terrible. Bill you and ship medication without your consent. Won’t refund or make the situation right and will continue to lie straight to your face.

run away. They have horrible customer service. I update my address before my medication was sent out, and they still sent it to the wrong address. Also, it took about 2 weeks for them to prescribed me anything

I have had great experiences with telehealth services in the past, but Nurx is much more focused on shipping out medication than individual patients' needs. I added information about my situation while creating my application for assistance, and I did not hear from a doctor until I had already been billed for a medication that I could not use.

I thought this was more of a doctor/patient situation but really you pay 90$ and then 15$ for a “consultation”, take a quiz, and then your credit card is charged. There really was no consultation and my questions received very vague answers. I basically had to google all my questions and do my own research.. still not sure if I should be using what Nurx prescribed. Also, insurance does not cover this.