NurxReviews of nurx.com

Loved Nurx at first, I didn’t have health insurance and this was so easily to get birth control shipped to me. Then I got insurance and decided to start picking up at my local pharmacy. Well now it’s been two months of them charging my card despite having insurance and getting absolutely no response from their customer service for days. Trying to dispute the charges now and cancel my subscription.

This company is a joke. I ordered BC and they promised 3-5 business days before arrival. It has been 4 weeks!!! Now i have gone without birth control and finished my other pack and still have not received my Nurx birth control. Convenience comes with consequences, my friend.

I was set to run out of my BC before my next subscription date, so I sent a message asking if I could purchase a single packet out of pocket. I sent two messages over the course of a few days, and did not receive a response. The company finally sent an automated message saying I would be charged $45 and they would ship THREE packs unless I cancelled the order. This was too expensive for me so I went to my orders to cancel, and the order was not there, so I messaged again asking for the order to be cancelled. Twenty minutes later I receive a message that my order had shipped and NURX has ignored all of my messages since. They did not tell me the price beforehand and it is not posted on their website (only something vague like, “as low as $15 without insurance” which I have), and then overdrafted my bank account and ignored my messages. Incredibly poor communication and so unprofessional. Cancelling my subscription as soon as humanly possible

Horrendous customer service. They will never get back to you. The fact that this is a site giving out medications is quite scary. You’d think it would be much more on top of things and professional. And the fact that they just wrote sorry we didn’t meet your expectations on every review and say that you can email them, is ridiculous. I have emailed Their support email address that they provide, and it’s gotten me nowhere. Beware! Go to your regular clinic avoid this site at all costs.

If I could give them a zero star review I would. There was absolutely no communication between myself or the so called doctor prescribing me the medication. They were very swift in doing their consultation, taking my cc info, then shipping the product before I could even ask questions or see if I could get a different dosage. I tried repeatedly to get in contact with someone and it was basically, too bad. Order was already processed ( in less than 24hours). It took me forever to cancel my subscription and then I asked that I be removed from their emails. Well, almost 4 months later, I am still getting emails. You go to their website, and they have no way of offering you to unsubscribe. This is a violation. They are a shady business. Who knows if the information you give them really remains confidential. I highly doubt it.

So far, not so good. It's been over a week since my acne retinoid request has been "under review by their care team". I am already a Hers customer, so I am just going to stick with them. I do not trust these people. I regret giving them my credit card info.

My birth control prescription has been getting filled since 2018, with no problem. I have a very mild and controlled auto immune disease. I have had this diagnosis noted since making my account. Once again, my birth control had always been filled. Never was I contacted about it. The most recent time I have tried to fulfill my prescription, I got multiple questions asking "if I was diagnosed with lupus" when it clearly says a different disorder. The doctor also asked me what tests I had done and what my symptoms are. I didn't have a problem with this initially and assumed the doctor was just educating themselves. After asking me all these questions about my symptoms I was told Nurx would no longer be filling my birth control prescription because of my auto immune disorder. It frustrates me because the auto immune disorder has been noted on my account for four years and it was NEVER a problem until now. Both my in-person obgyn and general doctor know I am on the pill AND have the auto immune disorder and they don't even ask questions about it. I should have been denied it from the start. Now I have to mad rush to make an appointment so I can get birth control on time. Or, I'll just have to use a different telehealth service. So of course I am not getting my money back for the consultation, they'll happily take that. But I no longer have access to birth control. EDIT: 08/3/2023 I was happily using Pill Club until they shut down and transferred accounts to Nurx, much to my horror. Now I am trying to make sure they don't start charging me again, but Nurx is simultaneously saying I don't have an account, and that I am already using my email for an account. Emailing support gets me NO response.

Not a good experience. I signed up with them to try a continuous low-dose pill. I told him what I was on. Never spoke to an actual medical professional and they just ordered the same prescription I was already on. What’s the point??