NurxReviews of nurx.com

I’ve been using Nurx for years with no issue until this year. They sent me multiple different brands that made my hormones go crazy, so I had to require them to use the name of the brand I’ve been using… it’s the first time this happened in all my years using them. Then they tell me, in the 9th month of the year, that my insurance suddenly doesn't work. The way to get around it was sending to my pharmacy, no biggie. They said they sent my specific prescription to my pharmacy, but it wasn't that brand, and that it was the pharmacy's fault, not theirs OF COURSE. They used to be a worry-free alternative to getting birth control but I've had more issues this year than I have in all the years I've used them. I don't know what happened, but it's clear they have new leadership that cares more about the bottom line than it's customers.

They started out great when I started using their services a few years ago. Within the last 6 months though the customer service and care has declined greatly. They mishandled my last refill, causing it to get filled nearly a month late. And, I had to go to a local pharmacy, which completely defeated the reason why I signed up with them in the first place (mail service). Then, when I discussed a perimenopause symptom with them, they suspended my prescription without notice. Perimenopause is a normal phase of life. The lack of support was insulting. There are other companies out there, so there is no need for anyone to use Nurx.

Customer service literally just stopped replying to me when I was having a genuine problem transferring my data from The Pill Club to their platform. The merger between them and The Pill Club is a disaster, and I'm worried about whatever health information may still be in their servers. So unprofessional and immature to just stonewall me, and now there's nothing I can really do--I can't even delete my account without the help of customer service.

They gave wrong information to my pharmacy. They couldn't get my name or phone number right. I know without a doubt that I put it in correctly. I let them know and they assured me they would take care of it, but the next month, it was still the same when I went to pick up my pills. I almost couldn't get it because of how confused the pharmacy staff were. Obviously, they don't really care about accuracy let alone the needs of their customers.

They were speedy at first but the second my insurance denied a medication they’ve been taking 4+ days to respond and did not help me replace the medication with something else- go to your dermatologist instead, I just made an appointment and wish I just did that from the start

I have used Nurx in the past, and usually received a response in 24 hours if not faster. I've been waiting a week just for the prescription, but I haven't gotten anywhere or anything but a generic robot response. I've already been charged, but I haven't received my prescription and I apparently need to go somewhere else. I would like an actual customer service agent to say literally anything. I am about to be thrown off schedule and I really hate that there's no consideration for this.

I’ve been with Nurx for about 3 years and it is nothing but another stressor every month or so. You have a very hard time getting responses from the customer support. You will get charged for things and not receive them. Most recently, I requested cancelation of a service and it was promptly canceled (no refills or follow up for the rest of the month period) yet I was made to pay for that month. Other examples would be asking for meds to be sent to a local pharmacy and them sending them via their mail pharmacy which costs more due to having to pay shipping. Unclear pricing, waiting days, or weeks for a reply, etc. I will say that the only redemption are the providers, particularly one that I will not name to preserve her privacy but she has been my doctor on there since the beginning and has been consistently good, kind, and listens. The idea of Nurx is good, but the actual implementation is not. If you have no health insurance and need care they offer and you choose to use them then stay on top of your credit card charges. You likely will have charges from them you weren’t expecting and it can get pricy. If you have insurance and think that they will just be more convenient than going to an in person doctor, they are not. You will save time just going to a real doctor every few months than battling with their customer support to correct all of their mistakes. *Edit - Nurx replied below, this reply came sooner than my actual message to their support. I sent my message to them earlier than this review and have not yet received a reply from their support, yet they have already responded to this review. That should tell you all you need to know. Embarrassing!*

I'm so disappointed. I have been using Nurx since 2019 and have loved being a customer without any issues. However, on 1/9/23 I was told my birth control RX was processing, would ship soon, and would arrive on 1/21/23. On 1/27/23, I reached out to see where my RX was because I had never received a shipping notification. A seemingly helpful person replied apologizing for an "error" at their pharmacy and offered to expedite my order right away (why had I not been notified about this error?). On 1/28/23, I was told my order was finally processing and I would receive a shipping notification in 2-3 days. On 2/1/23 I reached out again letting them know I did NOT receive a shipping notification. I was then "ghosted" by this company. I sent a follow up message on 2/2/23 and on 2/3/23. No response. They just lost a loyal customer to a competing company. It is NOT okay to not respond when this is a medical service and people require timely prescriptions. I have been without birth control for nearly 2 weeks now, and it has impacted my mood, skin, and hormones (not to mention my marriage). This is unacceptable.