NurxReviews of nurx.com

Horrible, non-existent customer service. I knew exactly what I was looking for, but all I received was frustration and aggravation. Each request/communication takes several days to receive any type of response, and usually just a generic "a provider will contact you"..Over two weeks into my request and other than charging me I haven't received anything-other than excuses why nothing has been done..run away from this business!

I’m Jennifer, and I only have one question which is WHY? Some people actually trust you with their health and still you don’t do anything. My prescription is literally a ghost! I call no one answers I emailed no one answered I texted still nothing. Please I’m trying to understand but honestly I see no efforts being done.

I inquired online for acne medicine and submitted my insurance information. They immediately charged me for the copay but I never received a call or the prescription or the medicine. I called them numerous times and sent messages through their online portal but was never able to reach anybody.

Nope. No. Absolutely not. What a horrible experience. I first submitted my request for medication on June 22nd, 2022 and STILL have yet to receive any kind of prescription (July 11th). I actually ended up making an appointment with a local doctor because Nurx was taking far too long. Thank goodness I wasn’t requesting birth control, or any type of anxiety or depression medication. What a disaster of a company. If you have no other option on earth, go ahead and try out Nurx. Otherwise, save yourself the trouble and frustration and just go to a local doctor.

This company texted me that they were going to send me a refill for an rx I had filled back in April (I don't remember asking for it, but maybe it was in the fine print somewhere). That's not the annoying part though - what really gets me is that I had no way to cancel my order. I messaged them back asking to cancel, but their automatic response was "someone will respond in 48 hours" (in reality, they responded 3 days later) and so no one read my message to cancel in a timely manner. They advertise 9am-9pm phone service, but when I called the phone never stopped ringing...I never managed to get through. I tried to find the pharmacy they use so I could call it directly, but a specific pharmacy name/address/phone number is strangely unavailable on their website. The kicker is that you cannot manually remove your credit card information or delete the order yourself - you're entirely dependent on their chat team to do this for you, which seems just unethical at this point as now some random website has my credit card info and I can't do anything about it. (I've messaged them to remove it, but the agent who responded to me ignored that part of my message...so I followed up, but I'm not confident they will read that message, either.) Luckily my credit card company allows me to dispute the $45 charge, but it's a hassle I would have preferred to do without.

I put in a order for the depo shot. A week later they prescribed me one that isn’t covered by insurance. They had all of my information I have spent 2 days trying to get them to call me back and they take forever to respond via the chat system I understand delays but it should have been done the right way under insurance the first time

Please don’t use this company. The acne medication does not work and the customer service is horrible. It is truly a waste of money. And I never been more disappointed with how I was treated by this company.

I am just writing this so others can use another service whenever possible. I previously had a great experience with them but now it is horrible. They take days or weeks to respond but charge your card immediately. I sent my initial request 11 days ago and a follow up over a week ago. As of today, no one had responded and I’m out of my medication. Yet they have thier money. They will follow up here with the same generic message they wrote under everyone’s. There are plenty of online services to use, use them. They will publicly tell you to email them but still not respond privately.