NurxReviews of nurx.com

Terrible service. It takes days for anyone to respond to you. They claimed that my prescription wasn’t pre approved by my insurance. My insurance approved it instantly and they still said there was a problem processing the prescription. It was canceled 4 times without any explanation or communication on If they were attempting to fix the problem. Clearly they do not have the staff to handle the volume of customers. This was all after they charged a $40 consultation fee. Felt like a scam since I never received my requested medication

3 weeks and no meds received. Too slow any inquiry takes days to get any reply. Then they did not send it to my pharmacy so had to reach back to them again. Called them 2x to. Seriously.

This company is a waste of time. Takes three weeks to receive birth control when they advertise 1-2 days. I wanted to switch birth controls but they won’t respond to my messages so I called my doctor and got her to fill the prescription for me (took 3 days to get the pill from her). Then Nurx tells me my insurance is a closed network and wont take prescriptions from them even though my insurance verified that’s not true. And my insurance had already approved the first prescription from Nurx before I asked to switch so that doesn’t make sense.

Complete waste of $15 for consultation. They didn’t do anything for me. I’m so disappointed. I wish I looked elsewhere. Their site made it seem like they’re helpful! Don’t waste your time and money.

Terrible customer service. Charged my card for a service that was never rendered. Wasted my time, for birth control pills. There are various vendors who provide superior service, at comparable prices. Save your time. Go elsewhere.

Worst experience ever! I completed the initial questionnaire and provided payment with my insurance, which should be $0. Most companies do not charge until service is complete. I was immediately charged on my healthcare spending credit card no less and the medical provider still has not reviewed anything close to two weeks later. I only went through this company because they have the patch. My daughter uses another company and has her birth control in hand within 10 days. I want a refund NOW!

Almost 2 months ago I completed the initial medical questionnaire and paid $40 for a so-called office visit. I need a simple and common topical Dermatological solution for boils & Acne that I’ve been using for 20 years. I followed up two or three times over the next 30 days and it still showed in process. Nearly a month later they contacted me and asked me for pictures, which I provided originally but I sent them again just to humor them. Then they came back and wanted different pictures. In what world do you think your customers are willing to wait 60 days or more for a prescription and they could get in 15 minutes at a local Dermatological office. I also noticed that their Website alleges a five star review rating but there’s nowhere I found for new customers to leave reviews. Yet on trust pilot their ratings are in the tank where they belong.

This company only cares about profit, they do not care about their customer's health! I shipped them an STD kit on July 6th which was a week and a half ago (today is July 18th), and on the app the status says that it has not been received. I thought this was strange so I left them messages and did not hear back, so I called them and was put on hold for 45 mins. When I finally got in touch with a customer service rep he said that I would get a response within 24 hours. I finally got a message from them and they said that the kit had been received by their lab partner on July 15th. Why would it take 8 business days for them to receive the kit? Standard packages do not take more than 5 days to get delivered. They then told me it would take another 10 days for my results to be processed which means I would have to wait A MONTH since shipping the kit to receive my results. On their website it says results within days!! DON'T USE THIS SERVICE.