NurxReviews of nurx.com

Really disappointed. I read and followed the instructions and put in my information, then wrote down my entire history with rosacea and the associated condition with my eyes in the free-form answer section. I was lead to believe that the Nurx providers could treat rosacea, no where on the site does it say “oh, we only treat mild cases or easily understood cases.” I paid the $30, non-refundable consultation fee and then waited approximately 2 weeks to hear back from someone. When I did hear back, I was told that the medicine I have used for approximately 2 years was not the appropriate treatment for rosacea since I did not have pimple or little bumps. She recommended I use a topical cream and avoid caffeine and other common triggers to avoid flushing of the skin, when I had already specified that I have been using doxycycline for two years with great results and I just wanted to be put back on that, and that the reason my skin looks clear now is because I’m on the antibiotic. Also explained my skin isn’t generally flushed, I’m more worried about the bumps and issues with my eye lids. I then sent additional pictures from last year when I was having a severe rash (I was off the antibiotic for a few weeks) and explained what it’s like when I’m NOT on the medication. I was then told my case was too complicated for them and they recommend I see someone in person. I guess what frustrates me is how Nurx presents itself as the dermatological service for rosacea, but fails to specify that they’re only willing to treat you if your face is flushed. If you want oral antibiotics you’re out of luck. Even though they SAY they offer that as a treatment option. So I feel like I was lead to believe they could treat this condition in a way that works for me. And they had all of my information prior to the doctor reaching out to me, and she reached out and it was like she hadn’t even read the information I already provided. Just overall so disappointed.

I have been using Nurx for years and have always had prompt shipping and communication. I tried to renew my script, paid the $15.00 and I was told my insurance wouldn’t cover the Rx, I said to charge my card on file while I worked out the issue with my insurance for future orders. No response for a week despite multiple messages. I was finally told it was “processing”, another week goes by and after multiple messages I am told again it is “processing”. I attempted to get my script renewed and sent for nearly two months and when I was close to running out of pills, I told them to cancel and I would get it elsewhere. They immediately responded this time and said they understood and would be there when I “needed them”. I did need them and they didn’t do what I paid for. I went though another telehealth service and had my pills in three days. I’m out the $15.00 from Nurx, which was never offered to be refunded. These are scary times and it is unacceptable for service that specializes in birth control to allow a prescription to lapse and run out when the patient has promptly done everything needed for renewal.

BEWARE! Make sure you read the reviews on TrustPilot. They are quick to respond initially, then they disappear. TERRIBLE customer service! I’m out of $40, still under review(no prescription sent out yet), and no response back from them. I DO NOT recommend!

They're quick to respond initially, then they go quiet forever. Stay away from nurx, customer service is horrible.

It’s been three weeks since my order was supposed to go out. They won’t respond and when they do it’s already days behind . They were good but not anymore! Don’t buy from them

They gave me results of being positive. I went to an actually clinic and they gave me 2 more tests of being negative. Tired to follow up and then they went silent and didn’t respond. Be wary of using their tests. They’re not accurate.

At first they were very helpful and quickly responded. Soon they stopped responding all together. I messaged them about having horrible side effects from the birth control and wanting to switch. No one contacted me and 8 days passed. I tried to cancel all my subscriptions with them but no one would respond to my app messages. I tried calling but was on hold for an hour. No one ever answered. I'm trying not to be charged on the next time they try to bill me. It's frustrating that we can't cancel our own medications that we have to speak with someone but no one will contact us back.

*Response to the NURX response below. I HAVE BEEN MESSAGING AND EMAILING THE ADDRESS BELOW FOR 5 DAYS AND NOTHING! Such a generic, and useless response* So I was pretty impressed by the process initially…until I tried to cancel. Big red flag when you can’t cancel yourself. You have to message from the app or email. I emailed them 5 days ago mentioning I was moving, crickets. I messaged them every day for 5 days. NOTHING. Today I get a “you have a message from NURX” and thought they finally got back to me. But no it was a message that my refill is ready and they just charged my card $90. This kind of cancel process should be outlawed. When I was asking about my prescription, they responded within hours, but when I asked to respond…crickets.