NurxReviews of nurx.com

I used NURX a couple years back for birth control and I remember not having issues and got an ad that they do acne/derm consults cool I thought let me re-up! Fast forward to today and boy has things changed! With technology and telehealth services being frequently used I expected they had a whole dedicated provider pool but recently I had consulted for basic acne treatment and my exchange with the provider was abhorently slow the last communication we had was Friday and they responded the following Thursday with mostly me prompting a “hello?” response AND IT IS OVER SIMPLE TEXT EXCHANGES..... like what is this crap healthcare service when your provider isn’t the one following up with its own patient pool and putting in the orders they are consulting for?! In summary DO NOT EXPECT STELLAR SERVICE and now I laugh at the $40 of “consulting” and getting a couple lines of text of NOTHING (because most of it will be automated responses like the one you will normally see on negative reviews here on Trustpilot) Hey NURX please do your customers a favor and actually put actions to your feedback gathering your customers are clearly unhappy!

Unreliable, fail to support care in a timely manner . The first time I used Nurx I was pretty impressed. I had my prescription mailed to my house, and it was pretty prompt and positive. That was the end of my good experience. Subsequently they were unable to fill my prescription, had inconsistent error messages, claimed to send all of my refills to a pharmacy but that wasn't the case. Response time to inquiries is now days and they're unable to support prescription troubleshooting any faster than 1 month (which makes no sense when a refill is less than 1 month out).

I’m not sure what happened to Nurx. Customer service is now nonexistent. I’ve been emailing/messaging them for WEEKS just to get an invoice so that I can get reimbursed for my medication, and every time they respond they give a canned response: “Thank you for reaching out to us. I apologize for the delayed reply. Our team is receiving more messages than usual right now, and we're doing our best to respond to our patients as quickly and thoroughly as possible….” It’s been over three weeks for a simple invoice that quite frankly should have been provided when they shipped my medication. Will never do business with them again.

HORRIBLE!! Takes forever to get in contact with someone. When you do, it’s a different person responding each time or you get automated messages. BE AWARE If you update your shipping address in your profile, they still send it to your old address even after someone reaches out to ask about your correct address. I’ve asked multiple times for them to correct the address yet I got no response and as far as I saw what was charged, it’s going to my old address. I even have my health insurance card on file but they don’t bother to look at it or reach out to you whether they accept it or not. I highly recommend you avoid this company.

Much like the other reviews, its been over a week, have been charged and paid oop to expedite yet order is still not been received, nor has it shipped. Customer service is a joke. Rude and unhelpful. Nothing like the advertised quick, costly and convenient. This has been the longest, inconvenient, most expensive experience. I could have been to see a dermatologist in this amount of time and paid half of the cost.

Asked for birth control waited 24 hours to be asked what medication I take for my primary immune deficiency I get back ASAP I wait 24hrs to be told I cannot get my birth control I have been on for years because my medication I take for Primary Immune has a risk for blood clots and so does estrogen so I can get a estrogen free birth control for $60 a month and they don’t allow you to use medi care or a shot on top of my weekly infusions I reply asap asking if there is no way to get my current low ogestrel I have been using for years as the estrogen helps me miss my cycle and prevent issues caused by my period….. 24 hours go by I hear nothing…. I ask planned parenthood for birth control in less then 24hrs planned parenthood doctor approved me for birth control with a similar does of estrogen no issues. I ask them to cancel my account and the doctor then gets back in less than 30min to say they canceled my request and I can reach out with any questions or concerns but obviously that is not the case as she ignored my message and plea for my same birth control after my PCP dropped me and I’m left without a doctor RUN FROM NURX AND RUN TO PLANNED PARENTHOOD!!!

I have had an absolutely ridiculous experience with Nurx so far. They have an option in your profile to hold your prescription until issues are resolved with your health insurance but apparently that just doesn't matter. They charged me the full price of a pack of birth control + shipping (I've ordered the same type of birth control without insurance before, I know what it costs) saying it was a 'insurance copay' when I asked about it. They said that my insurance did not have them as an approved pharmacy and that they could transfer my prescription. That was the last response I was ever able to get from them as I asked them to transfer my prescription to Express Scripts about a month ago and have been completely ignored. I have sent follow up messages and have been polite in every one (unlike in this review I guess). I don't usually write reviews like this, but wow. Oh and the cherry on top is that they make it as difficult as possible to cancel. There is no button to do it yourself in their website, so you have to message them to cancel which I'm sure will go well

Terrible customer service, have provided the same information multiple times in messenger yet still asked for and nothing processed after a week. They charged me 20.00 but have done nothing. This is a scam.