NurxReviews of nurx.com

I paid for a consultation with a Dr. All I got was an email telling me what they would prescribe to me. I email them back asking would my insurance cover the cost of the medication. No response. Then I got another email saying they filled my medication and it be $90. I was told they didn’t take insurance for this. I said well cancel it and keep the medication. They said they couldn’t do that. I will be canceling through my bank to get my money back. The customer service is terrible.

I hope I had seen the reviews here before I pay. I never received the package of prescription. They promised a refund yet never issued one. And I can’t ask my insurance for an lost medication override because they didn’t reverse the charge. The reply is always delayed. What is so funny is that now they say they couldn’t resolve a missing package after ten days, but I have reported it the next day and got a reply “we will refund you.”

I wish I'd read the reviews below before I used Nurx, I just wanted simple topical acne treatment but it's been over two months of trying to get in touch with a provider and get the prescription sent to my pharmacy. You speak to someone different via chat every time and wait weeks in between messages. I can imagine for something more pressing like birth control or mental health medication, this system of communication would be straight up dangerous. I believe in accessible telemedicine but this company is clearly not equipped to provide good care. Use someone else!! I wish I had!

It seems like everyone is having the same experience now. NURX was great to me these past two years, I never had a problem getting my prescription. Suddenly, it came time to renew this year and I can’t even get in touch with anybody. They claimed that I would have my prescription renewed “soon” on January 26, it’s now about to be March and I have yet to hear from anyone! In the meantime, they had time to send out an email that they are now charging a monthly fee for their “services”. Horrible timing. Worst part is, you can’t remove your credit card from the account so they will charge you regardless if you have received services or not. Don’t know what happened to this company, but women’s healthcare deserves better than this. They abandoned their patients.

Worst customer service experience with my life. I'm now in the process of trying to get my bank to refund the $25 subscription fee because of how they scammed me. I received exactly 1 refill on my subscription before Nurx just started ignoring me completely. My last refill was in progress for a month and all my questions and concerns were met with generic "We're sorry for the delay, we're doing our best" yada yada. Then about a week ago, they literally just cancelled the order. They did not even tell me. I submitted a new order and they told me it had been sent to a pharmacy to pick up (it's too late now to ship, so i have to trudge through the snow). The pharmacy did not have my prescription on record when I called so I messaged Nurx again that I need it filled this week! Now that I'm 3 days away from running out of my contraceptive completely (which is dangerous and a health risk), they are still providing no answers or support. I finally had to go to GoodRx and just submit a new request through there. No problems at all, it's literally at Walgreens for me to pick up today. I'm absolutely furious with the support from Nurx and I cancelled my subscription today and like I said am in progress with my bank to hopefully be refunded for the waste of money and stress-inducing (not to mention DANGEROUS) experience that is Nurx. Editing in response to their reply that’s it’s such a disgusting empty promise. I have emailed support several times and have still yet to hear back. You don’t care about making this right and that was clear to me from the first moment I needed help.

Do not waste your time or money on Nurx. I paid the consultation fee and waited almost a month to speak to a provider and nothing. They told me demand from the holidays is too high and they are backed up. Demand from the holidays? It's almost March. Don't waste your time with them. It was a terrible time wasting experience.

Never got the help I needed from them. Their site wouldn't let me complete the survey and their customer service kept telling me they were "looking into it" but never resolved the issue. Don't waste your time.

I used Nurex for a year 2020-2021 for birth control. They were great, response was 24hrs or less. Stuff was shipped in 3-5 days. After a break I returned this last week for something completely different but time sensitive. Considering the urgency I thought it ridiculous it took 4 days to even get a response and it wasn't even a medical team member so they couldn't do anything other than saying "we currently have high demand" well then STOP taking new patients! You obviously can't handle it. You can not operate in a medical industry dealing with contraceptive, STI kits and emergency contraception and have DELAYS. That is absolutely unacceptable! Please don't use Nurex, the quality is terrible these days and you have to fight (or do a charge back) to get your consult fee returned even when they haven't rendered any services! They are scamming people now!