NurxReviews of nurx.com

I've been using nurx happily for a couple years and always thought they were great, but my son submitted a treatment request a week ago with no response! They charged him $40 and no one has ever responded. Even customer service hasn't responded to his followup asking when a provider would follow up with him. Disappointing.

I added my insurance info and they decided to charge me $45 and then an additional $3.00. When I asked why I charged they said I didn’t add my insurance in time. I added my insurance the beginning of January and my order wasn’t until end of February. So I told them that didn’t makes any sense. They responded with contact the insurance company for reimbursement.

I used to love this company. Back before I could drive, this company was a god send and they used to be really great. Now, they’re awful. They’ve been saying for 2 years that they’re receiving a higher volume of messages than usual. First I assumed covid. Then I assumed the overturn of roe v wade and the panic that ensued. Now, I think they just don’t care. First they started giving me grief about my insurance, basically holding my medication hostage despite the fact I requested they charge me even if it wont go through the insurance. They repeatedly requested information I had no idea about. I didn’t have it. I sent them the front and back of my insurance card and that used to be enough. Apparently not now. So it took about a month to resolve that. Constant back and forth messages where I might as well have been talking to a bot because they just kept sending me template emails. Finally, I gave up and called during what little free time I had. Finally I got some help and I had them send the remainder of my refills to expressscripts since they were so unreliable, I could actually trust I was getting my meds at expressscripts. Now, my refills have run out. So I reached out. “You have to wait until this date to request renewal”. Fair enough. I waited, I requested. That was a month ago. I’m waiting for them to actually approve my renewal. I messaged them a week in asking about the progress. Template email. Then I waited another week. Now they sent a template saying I had to wait until 7 days before my medication expired to reach out again which is ridiculous since it takes a week for a response so I flat out told them no which I never do. I worked customer service. I would never be rude to a CS worker because I know how tough the job is but I’m so fed up. Now they’ve taken so long to respond I’m PAST the 7 day mark and STILL no response. No renewal. Nothing. After i get my refills, I’m done using them. :EDIT: and what a slap in the face for them to respond to this almost immediately and takes weeks to respond to my medication request. Maybe if they’d put their energy into their customers and not combating negative reviews, they wouldn't HAVE so many people writing negative reviews

I've been a Nurx customer for several years. The service used to be pretty good, but in the past year it has completely gone downhill. As other reviewers are saying, long delays and mistakes are constant. Sending messages to customer support can feel like screaming into the void. I'd been having my prescriptions sent to a local pharmacy because Nurx's mail pharmacy is out of network and not covered by my insurance. The last few times I've needed to refill my birth control, it's been a fiasco trying to get them to send it (1) to the correct pharmacy, and (2) on time. I was unable to get my most recent refill until days after finishing the previous pack. That was the last straw. I canceled my subscription with them. My guess is that the quality of service has deteriorated because they're understaffed. For months now, they've invariably added some boilerplate "unusually high volume" explanation to every delayed response. But guess what? If the volume of messages is "unusually high" for months on end, then it's NOT "unusual." This is their new normal and they either can't or won't hire an adequate number of employees to process it all. I am usually the last person to complain about customer service. I have never before felt the need to go online and write a negative review of any business. In this case, however, the unreliable service is downright dangerous. Nurx can no longer be trusted with important prescriptions.

I should’ve realized something was off when the doctor with Nurx took over a week to write my birth control prescription, and then weeks more to send it. Every month when they process my birth control, it takes AT LEAST a week. Then they have to ship, so add another week. When it comes to time sensitive medication, this place is unreliable. It has arrived too late for me before. I transferred the prescription to a different mail order pharmacy - only takes a couple days now. Customer service is incredibly slow. It often takes days for an agent to respond to a chat message, and if you have a follow up or your question wasn’t answered, they take another couple days and a new agent comes who answers the same as the old agent. I’ve had billing issues and keep asking for them to fix it. It’s been weeks and I don’t know if it’ll ever be resolved. Don’t use Nurx.

Avoid at all costs- total waste of time and money, never receive prescriptions on time, over billed, 0 communication. Horrible company

Stupidc ompany. They charged me to ask a question after I received my medication. Also, there is no option to file complaints on their website. Stupid people.

On 1/10/23 it was time to renew my script; it was literally just processed on 3/4 and by the time it arrives in the mail, I will have already run out of birth control for several days to weeks. I assume they have no staff, which isn’t the customers problem. Communication is just basically some bots that just keep saying they are busy. I’ll be taking my business elsewhere for sure. You will actually get a faster response here than as a customer with Nurx. Same copy and paste response they give everyone. Why contact support? To wait weeks to get some chatbot answer? Pssh what a joke this company is.