NurxReviews of nurx.com

Nurx has been unable to fulfil a single birth control prescription correctly. They have canceled all shipments after not shipping by the stated date. When they called it in to my local pharmacy it was incorrect and the pharmacy kindly covered the loss on their end vs making me go without. I wasn't going to reorder with them, but they reached out and said they had everything in order and could ship my next 3 months to me asap. Yet again I am scrambling to get birth control because they just canceled my shipment yesterday with the same lame excuse about having more messages than normal. I've communicated all of this to them, but they don't seem to care.

Service was completely fine until the new year. They suddenly stopped accepting my insurance and after trying DAILY for over a week to talk to an actual person, silence. No clue what's going on inside the company, but based on other reviews I am not the only one experiencing issues. Do some research and take your money somewhere more reliable.

I hate a company that intentionally creates problems. This company had one job and that was to send my prescription to the mail order prescription service associated with my insurance as they had done many time before. Now they tell my prescription service they will not renew my prescription and tell me I have to go to a local cvs to receive my prescription. They are incompetent and deceitful. Once I finally receive my prescription, I will dump them! Beware!

Hopefully you never need to talk to them because you will be waiting a while. I had some bad side effects and it took a week... 6 days for someone to get back to me. I sent text and emails everyday and nothing for a week. Also, I had never been charged for my Rx. But this month they charged me $15. It's been 5 days of me reaching out and nothing.

I put in a request for an acne consultation. I specified from the start I’d be using my own pharmacy and not theirs. I gave them the information to said pharmacy and even though It took a few days to hear from the provider, i finally did. My medication was sent to the pharmacy of my choosing and I picked it up. I then wrote to the provider again asking for a topical cream with my other medications. The provider sent the topical medication to my outside pharmacy. A couple days later they charged my bank account $240 for 3 months worth of the SAME medication I had already picked up from my outside pharmacy, after explicitly telling them since day once I would not be using their pharmacy. I called costumer service, the lady went over my messages and was able to see everything I stated above. I was told I did everything right and it was a mistake on their end yet id have to wait till their “leadership team” reviewed my complaint and that she couldn’t guarantee me a refund. Now I am sitting with 6 months worth of medications I don’t even know will be effective at treating my acne and that I specified over and over I wanted from my pharmacy. I wish I could post the message threat because I made it so clear from the start, and I am out of $50 from my pharmacy plus $240 from theirs. That is $290, which is a pretty big sum of money for an online service. The fact that the representative said I did everything right but she still couldn’t cancel my order is unacceptable. I have never dealt with such horrible and inept treatment from a company. Please go somewhere else.

Fine as long as you don't need anything except product shipped. As soon as you have a question or issue, their TERRIBLE customer service is frustrating to no end!!!!!! Really a bad company. Perhaps a Better Business Bureau complaint is in order.

I’ve twice requested a refund because they took my $25 for my “visit” and here I sit days later having heard nothing. It was just a refill for the pill I already take. Had I gone through another online service I would have had my prescription the same day or next day. Update one week since review: so still zero communication from Nurx, or their provider regarding my PAID “visit” that hasn’t happened. BUT THEY WERE ABLE TO RESPOND TO THIS REVIEW WITHIN A FEW DAYS!!! Priorities right! One would think after seeing this they would investigate, reach out, resolve the problem. But no, their response is to message them. Like I haven’t done that multiple times with no reply! Second update a week after the previous update: 6 days ago h the ey finally reached out via email, apologized and said my refund had been processed. Here we are, and no refund to speak of. If they had processed it 6 days ago I would have it in my bank by now.

I've been using Nurx for about 2-3 years now. I use it for all of my medications and despite constant messaging, no one answers the messages and my medication always arrives late, leading to me missing a few days of my medications (anxiety meds and birth control). I have called and they always fill at as soon as they can at the pharmacy. But now, I have been trying to contact someone for the last 5 days due to an insurance change and still no one has answered. Another red flag... you can't leave a review on their website. It looks as though you can, but once you log in, it takes the option away and you can only view other reviews. Please steer clear and use a different service. You will most likely end up without your medication and ignored via messages through the app.