NurxReviews of nurx.com

I have used Nurx in the past and paid out of pocket in the past. I finally got insurance and was excited that they would pay for part of my birth control. I uploaded my health insurance card onto my account before I renewed my prescription (they require a yearly consultation). There were no instructions and the yearly questionnaire did not ask anything about insurance. Just like when I go into a doctors office and give them an insurance card I expect them to use that insurance card to bill for my visit. Apparently they don’t look at the insurance cards that are uploaded and charged me out of pocket. They responded in the app and told me quote “the responsibility falls on the client to make sure their insurance is applied correctly.” They never gave me any instructions the first place about how to “apply my insurance” I still don’t understand how I applied my insurance incorrectly - I gave them my insurance card before they renewed the prescription. I do not see how I did anything wrong. They never did tell me what I did wrong. I feel scammed. They said they fixed the issue going forward but still charged me the out of pocket fee and will not correct it. I did not want this medication if I was going to have to pay out of pocket for it. I do not recommend using Nurx. Just know if you have any issues with using your insurance they will charge you the full out of pocket cost and there is nothing you can do about it.

I signed up for birth control in December 2022. Process was fairly smooth, they charge you in the beginning, which was transparent, and I chose to continue this process because of a time crunch, if I was going to a doctor it would have been free and covered under my insurance, but the convenience was worth it. Then they have newly changed their policy to charge $3 each month they do anything. So I wanted to cancel, but was told that I could get it transfered to a pharmacy. Customer service was not very helpful, but eventually did transfer it and apparently this counts as one of the $3 uses per month. Ridiculous, I wouldn't trust this company to have my health data, and also to continue much longer. Starting to nickel and dime customers is a big red flag, and had I known sooner, I would not have used this service at all.

I’m 39 but still get cystic acne at times & clogged pores across my cheeks. They advertise that you may be get Tretinoin for a reduced cost through insurance if it’s for acne-so I paid the $40 consult, etc. They even ask if your acne is better, worse, same as usual & I said that it is better than usual (bc it is), but my chin clearly has a huge cyst bump that is healing & I do actually have clogged pores like crazy. A few days later (today), I get a message basically telling me that the doctor does not see any acne or clogged pores and that I need to reapply and pay yet another fee ($30) now to get the medicine through anti-aging, and she also goes on to say that I would only be able to start on the smallest dosage possible even after I already told her that I started at a dose higher than that the last time I took it. Completely ridiculous and a waste of $40. I am absolutely not paying AGAIN when I clearly have acne/oil issues. And if customer service actually cares—they will reach out to ME. Candace Odom I should have read the reviews, I guess it’s time to take this online.

False advertising. When I signed up I was told it would be $X for a consultation. They converted this to subscription/support fees even though I transferred my RX to a local pharmacy. Imagine if Rite Aid just up and decided you owe them $3 quarterly because they have a hotline and email address after you changed your RX to CVS! They should honor the original terms of the agreement. I moved my Rx because Nurx couldn't competently fill it. There were so many problems stock availability, the inability to work with my insurance, a platform that doesn't alert you if there are certain issues *with fulfillment," pricing changes, and "high volume" delays. **They couldn't even generate a receipt for my FSA.** The "customer care" team manually generated receipts... they filled in that I was my own doctor/prescriber writing an Rx to myself. That is completely incompetent . And now Nurx wants you to subsidize their poor service. The platform won't allow you to delete your billing info, so they can continue to charge you. Customer reps routinely do not reply or take over a week to generate a useless, canned response so you can't deactivate your account.

When they were supplying my meds, they were very quick to answer.... Now that they don't accept HMO's anymore, the responses to my questions have just plain stopped answering. Including questions about my LEGAL RIGHT to obtain my medical data. Dislike. Would not return.

Horrible. They took my money and should have listed that they don’t take state insurance, took days to get something after the automated responses and if your insurance asks for a prior authorization from the person that perscribed it they never respond so I literally left empty handed. Now I’m terrified I’m going to keep getting charged becuase there’s no way to remove my card and NO ONE will answer to deactivate my account, I’ve tried the messenger, 2 different emails they’re giving everyone else, and the phone number.

UPDATE: They fixed the issue and reimbursed me for the last misunderstanding, both consultation and medication. I had a terrible experience with Nurx! This company is a mess and completely self-serving. I signed up for one of their services in a time of dire need, just because I had the ad promise that my medication would be shipped to my address within 5 business days. In 5 business days I hadn't even had a response from the doctor through their website chat yet! But of course that, with the charge on my credit card, they were extremely punctual, both in crediting the amount of the medicine and with the “appointment”. Anyway, I didn't even need the medicine anymore, I tried to cancel, they don't cancel orders that are already being processed, so I would be the one to lose out for having invested in their completely negligent promise. I had to bear the costs of something I didn't even need anymore because of their awful time management. It is impossible to delete the credit card information through the website, as well as canceling the shipment of medicines, you just keep postponing the refill stuck in their service renewal. I researched and was advised that I should request cancellation via chat. I did that and 3 months later I see on my bank statement that I was charged for another appointment and medication!! I don't even live in the country anymore and now my old roommates are going to get my medication yet! On top of that, they are hypocritical about keeping their medical claims confidential. My email associated with the account is no longer active, so they didn't even contact me confirming the service! Again, I went to the chat, and the same joke: they cannot cancel orders in process. Almost $200 wasted because they misused my information. They don't care a bit about their reputation as I see a lot of comments citing similar experiences here. Total disaster, stay away from this web.

I submitted a request to refill my annual birth control prescription in January 2023. Nurx readily accepted payment and approved the refill, however the refill never actually came. Weeks later they randomly canceled the order without any notification. Multiple attempts to contact customer service resulted in the usual response that they were experiencing high volumes and the order was resubmitted. Again the order never arrived in February and it became apparent Nurx was engaging in fraudulent practices by accepting customer money and not providing serviced paid for. I requested a refund and was told a request for refund was issued on February 22. It is now April 22 and that refund has still not been issued. This company is a scam and should not be permitted to operate.