NurxReviews of nurx.com

Upon renewal they did not look at my address change even though I had to input my current information to even start the health survey. They delivered the prescription to the wrong address and after going back and forth they ended up not servicing my area. I would think #1, a doctor would not send a prescription to an unknown address (who knows who lives there now and would take it) and #2 they overlooked it and the health provider looked back at my survey and charged me for it (which is apparently not refundable) even though they are making a clear mistake. I had talked to 3 different people in the chat and somehow the last person finally told me about not being able to service my area. Honestly, I also was nervous because the brands were changed frequently during the months I received the prescriptions and I tried looking everything up but it was all unclear. They weren't very clear on that.

I took them a week to reach out to me after I had already run out of birth control and had to make an appt with my GP and he gave me one month until I could find a real OBGYN. I just moved to a new area and needed a quick solution. When Nurx called me I told them I'm no longer in need and they STILL charged me $25 for a consultation. Total BS

Waiting for customer service is awful. I waited 19 minutes to get someone on the phone. Nurx charged me three times. $20 + $45 + $48. I only gave them consent for my $20 purchase, which was supposedly an "Annual Fee". That was not on my "receipt". What I saw was that I as paying $20 for medication... the next charge was for $45, which was exclusively for the medication. Then the $48 was the medication + the service Fee of $3.00. The rep on the phone advised, the $45 will be refunded. Nurx also chooses for you to get medication quarterly. Be aware of this. They are not transparent.

Been messaging with Nurx for more than 3 weeks about an annual refill. It’s up to a week before a reply is received, and it’s a new POC every time. Literally going in circles for 3 weeks repeating the same information over and over. Still no refill. Terrifying to think this is the level of detail company handles prescription medications.

In October 2022 I decided to give Nurx a try. It was a one time fee for their service. They didn't accept my insurance and the service they provided didn't line up to what was being advertised. I disputed the charge with my bank since Nurx refused to refund. I requested Nurx remove my card from file. Fast forward to today I get a text notification about them charging a $3 service fee. I did NOT authorize or agree to this fee. So I contacted my bank to dispute the charge. Come to find out they charged this "service fee" two other times. I haven't been using them nor did I agree to these charges. I went to check my account and in the setting it says I have no active card on file, yet if I click the prescription, it shows my card. There isn't even a way to cancel the prescription that was supposed to had been canceled after the issues last year. When I originally sign up, it was a one time fee. That was supposed to be it. This company has been a nightmare! My bank is now canceling that account and sending me a new card along with filing fraud charges against this company. If you were considering using them for 'convenience' as I thought I was; don't. I want Nurx to cancel the pending $3 charge. If not, I'll file another fraud charge once it is processed. Additionally, I want my information 100% removed from their website. I do not wish to do business with such a fraudulent company! ETA: Notice how they post the same copy/paste response to everyone rather than making a real response. That in itself shows how horrible their customer service is. Slow response time and they don't actually resolve anything. ETA #2: I found a cache version of the website from the time I joined to prove these additional fees were not even a part of the TOS . I have screenshots and video screen recording as proof if anyone wants it.

Nurx told me they canceled an order yet charged me anyways. I have it all documented and they aren’t fixing this and I’m very upset

The pharmacy received incorrect address information from NURX, resulting in my prescription being held at a post office across the state. Despite acknowledging their mistake, NURX is unwilling to take responsibility for the error and expects me to resolve it on my own. It's best to consider alternative options such as using your own healthcare provider or exploring the numerous other telemedicine services available.

Charged my card $250 without my consent or approval of prescribed medication. No doctor on earth, just prescribes medication without you agreeing that you can afford and/or agree with their choice of treatment. I'm really disappointed and disgusted at this money hungry company. Get it together.....