NurxReviews of nurx.com

I was using pill club and it was transferred over to Nurx. A week or two prior to the transfer, I had renewed my subscription for a year and paid nearly $100 for my birth control prescription, which I never recieved. I reached out to Nurx twice in the last two weeks because that is who handles pill club now and I have not recieved a single response. I would just like to get a refund or get my birth control at the very least. This kind of customer service is unacceptable! I deffinitely will not be using them now that they handle pill club accounts!

No response for email nor phone. My subscription supposed to be shipped a months ago, but the shipping status never change and I I emailed and text them, but they don’t respond at all. They don’t pick up phone over 30 minutes. It is medicine and I need them on time, but they seem like they are not doing their job and it’s do inconvenient. I am so disappointed.

ZERO STARS. Do not use use this company. I transferred to Nurx after my old mail service was bought by them on 6/18, I completed filling out all my info and was told my prescription was “under review by care team”. On 6/28 nothing had changed, I reached out since I was out of my BC. I kept sending messages but got no response until 07/06. Which was a generic message saying they were really busy and would get to it… well okay medication isn’t something people can wait for to get. I tried switching to paying with a credit card instead of my insurance since according to their website that can help speed up the process. Nothing changed. I know am trying get them to deactivate my account. Which will probably also take another month. Shop around for mail order prescriptions, there are much better companies out there. Do not waste your time or risk running out of meds with them. Now que their auto response message.

I feel like leaving a review here is the only way I might get a response... Horrible customer support and lack or effort/care. I work in support and my experience with Nurx support is a perfect example of how to not manage support. It's really unfortunate that they came up with a great idea and then absolutely ran it into the ground.

I wish I read the bad reviews prior to my purchase. I ordered a test kit over a week ago and was told it would ship in 24 hours. It still has not shipped. I reached out by the app with no response and thought calling would be better, but I was wrong. I was on hold forever before giving up and sending an email. I still have not received a response or my test kit. I want to cancel my order but can’t reach anyone to do that. BEWARE!

DO NOT SIGN UP!!!!! They offer you meds at a great rate, charge you $20 for a “consultation” then when you’re waiting for the meds, they message to inform you what they originally quoted you is now more than TRIPLE the amount quoted. AND they refuse to refund the original $20 for the consultation. TOTAL SCAM!!!!!!

They said they would be able to process my birth control in time for when I would need it. I was sent a delivery date and then was told my order was cancelled. I reached out to them before the cancellation 3 times over their messenger, 1 time over social media and 2 times over the phone with no luck. Just system generated messages. Then the cancellation was surprising after I had heard nothing. Make improvements if you’re going to take over a customer base. Plan better because I’m now without medication that not only kept my hormones in check but my cramps as well.

Awful, doesn't respond to messages and didn't send me my prescription on time