NurxReviews of nurx.com

The idea and the concept is good but if you want them to charge your insurance then it’s a hassle. You can never get a hold of anybody on the phone and their text messaging system goes on answered for weeks. Held on the phone for over 1 hour 24 minutes.

Okay if you know what you want and aren't in a rush. It took 2 weeks before the medication was prescribed (despite the website saying 3 days) and it takes 24-48 hrs to hear back from each message to customer service. But when the NP did finally get to me she refilled my prescriptions no problem. She tried to sell me on a few extra items but didn't push when I turned them down. So overall it's been an okay experience. Nothing remarkable but reasonable as long as your not in a rush

The purchase was okay, I found the application modern and I will recommend it to friends, but the delivery was 14 days late, I ran out of pills these days, for me it was a serious mistake, acceptable delay cannot exceed 5 days.

Took a long time to get the prescription; about a month elapsed between me deciding I wanted to do this and actually receiving the prescription. I've basically changed my mind in the meantime. The test kit took over a week to show up and was pretty horrifying, imo. I basically refuse to go through this again in three months or whatever, so I'm just going to sit on this prescription until life takes a weird turn again, possibly never. If I had to do it all over again, I'd just go see a doctor.

Had no issues getting my birth control filled by them a few years ago but I used their new Rosacea service and am very disappointed. They didn't address any of the things I mentioned when I submitted my info & photos and when I wrote them back again and they basically told me to go talk to a local dermatologist. I asked for my consultation fee to be refunded because I felt brushed off and like no one really read what I submitted and they refused. UPDATE 7/22 After expressing how I felt brushed off I asked for different medicine and to submit more photos for them to examine and I feel like we may be getting somewhere now.

My initial thoughts on Nurx were very positive. I was able to receive a prescription for birth control immediately and I didn't have any issues with the payments. After several months, I decided to add my insurance to my account and the company had no issues with my prescription. A few months later, I started experiencing issues with the abrupt change of prescription without my knowledge and my card was charged for the full amount instead of billing my insurance. I sent them an email but my card was still charged. I decided to give them another chance since I didn't receive a reply to my initial email. Then they charged my account again. I finally realized this wasn't a great company to work with and called their customer service. The customer service agent was the least bit friendly. It seems from other past reviews that this company has issues with their customer service so it wasn't a one time incident. There are many other companies that offer birth control and customer service makes a lasting impression on how long a company lasts.