NurxReviews of nurx.com

I had used the Pill Club for years to have my birth control pills delivered and had no issues whatsoever. I was very happy with the service. Once it was taken over by NURX, I was told my prescription was out of stock and told to have a pharmacy call a certain number for the prescription. The local pharmacy I reached out to laughed out loud that I was told to have them call and ask for the prescription, when NURX should be the one to do it. I reached back out to NURX on what to do about this and that I desperately needed a refill so that my period would not get completely screwed up. After calling the service number and being left on hold for over an hour, I am no longer using this service.

I was previously a Pill Club customer who was transferred to your service and my experience has been nothing short of disappointing so far to say the least. My prescription was cancelled due to "insurance issues" I was never notified about and it wasn't until I went back on the site that I discovered this. After trying to use your chat feature to rectify this, I've either gotten no response or responses that make absolutely no sense. If I try and start the prescription request process over, you try and charge me another $25, which doesn't seem right since I already paid you $25 for a prescription you never sent. At this point I only have two weeks left of my prescription and your team has been completely unresponsive. I'm asking either somone please either help fulfill my prescription that should have been fulfilled a month ago, refund my money, or I will be disputing the charge with my credit card company. Don't use this company.

Horrible customer service! I have tried messaging, emailing, and calling to cancel my subscription to prevent being charged in the future and no one responds! Scammy!

I concur with everything people are saying. They have no customer service at all and respond on here with an email that no one uses because you can send emails there but no one will answer them. They don't answer on the portal. They don't answer the phone. HORRIBLE. AVOID THIS COMPANY.

I signed up in November 2022 and had zero problems with my prescription, until a few months ago. At first they began to charge a $3 service fee, which I did not mind at all. But in my most recent shipment they suddenly changed my prescription (different brand and 1 pack instead of 3 packs) without asking me to review and consent to this change. They charged me $28 and then blamed it on my insurance. I have asked them to cancel my subscription multiple times and have not yet had this cancellation resolved. I have called my credit card company to block their charges after explaining the situation and they also recommended that I replace my credit card entirely, which I did. There is zero control over your medication with them. You cannot cancel your own subscription, you cannot remove your payment details and you will be waiting forever to speak to someone about your issues. Completely unacceptable when it comes to healthcare.

pillclub transferred their services to this company and idk why. I can’t even transfer my account to NURX, customer service is literally non existent I waited on hold for 2 hours no response absolutely ridiculous

Worst customer service I have ever encountered. They truly do not care at all about their patients. I've been messaging them, sending emails, calling, and cannot reach a single person. I've been without my medication for a week now! Can't receive any information on when they will ship it, because customer service refuses to respond to any form of contact.

Used to be great, dont know what happened. I have been trying for over a week to find out when my medicine will ship as I will be needing to start back on it soon/finished the pack. No one answers and cant find any information then it just sends me to the on site messaging which no one has answered and its been over a week. I am about to just have to go into a doctor to get my birth control which defeats the entire point of doing these services.