NurxReviews of nurx.com

Continues to charge me a $3 “support fee” that I never agreed to even after my subscription ended with them. Contacted their support to be given a copy paste response a week later that doesn’t even address my issue. No way to cancel this support charge nor remove my credit card from their system. Horrendous customer experience, do not use them.

NURX sent me an email saying I needed to update my ID, something about verifying and protecting my identity. I submitted my ID three different times and they never responded and upon further checking, they canceled my previous prescription. I finally had to go in and start over even though I've been with them for years. Never a word about what I needed to do besides submit my ID.

I signed up for Nurx and paid the consultation fee. This was almost a week ago. All of my information has been sent. I have messaged in app and emailed with no response. Furthermore, I have called and sat on hold for over 20 minutes at a time where no one actually picks up the phone. I have never had an experience like this before. Ridiculous. I'm calling my bank to see if I can get my money back. EDIT: I finally was able to get someone on the phone. He said that they were just really backed up...ok...then communicate that to your customers!!!! Anyway, I asked for a refund and he gave it to me. We'll see if I actually get it.

SCAM. SCAM. SCAM. I was never able to fill my prescription and no one would respond after repeated attempts to contact them from me or the pharmacy.

I signed up for another year of birth control with Nurx. Filled out the questionnaire, and paid the $25 for the consultation. Then someone from Nurx told me the questionnaire wasn't complete, so went back and filled it out. 40 minutes later I got another notification that my questionnaire wasn't complete, so I did it again. Then a third person saw that I had applied for 2 different birth control applications and instead of asking me which one I want delivered to me, they went ahead and cancelled both, then stopped communication. I have tried to get ahold of Nurx for over a week and I have yet to hear back from anyone. They just took my money and ran.

I have had a similar experience as many of the other reviews on here. I used Nurx for exactly one year and within that year my prescription was changed without my knowledge, late, and this last time it was late I couldn't get anyone to help me. I messaged so many times and never got a response after waiting a week. I waited on hold for over an hour and they said they would send my prescription to a local pharmacy. I went to pick it up and the pharmacy didn't have it. After that, I decided I'd just delete my account. I messaged again for them to delete my account and of course nothing. So I had to waste another hour of my life on hold again... I can't believe they charge a service fee when you can't even get ahold of someone to talk to. This company is awful and does not deserve your business!

NO costume service at all! There is no way you can cancel your order or subscription by yourself. And there is no one to answer your request. I had to replace my credit card to stop them charging me.

This company is a scam! I ordered pills for $17 that showed delivered but never received. They said they would send again at no charge. They tried to charge me $60 to resend the initial order I never received. Scam