NurxReviews of nurx.com

Facade of initial assistance is provided, then you are charged unexpectedly for 24/7 access to customer service that does NOT respond.

BAD doesn't even describe them. Missed refills. Lost my lab results. No communication. How is this place not facing medical neglect lawsuits? STAY AWAY.

Horrible experience. Paid the $25 to be ghosted on chat. Trying to switch my BC to a different option, its been 2.5 days with no response and I leave town in 2 days for a few weeks so I guess I am SOL. Currently waiting for someone to pick up the phone for the 2nd time today... 30 Mins in. If I wanted to waste my day, I would have gone to the Dr. NEVER AGAIN

they ghosted me for an entire month and i missed my prescription. i switched to pill club bc of this and now nurx bought them and i’m about to miss my prescription again bc they never respond

*Update to review/reply below the original* Signed up with Nurx for a Tretinoin prescription this past spring. Hadn't received a single notification regarding an upcoming refill until an email arrived yesterday stating a new unit was in a status of "preparing to process." The message stated I had the option of managing my subscription before the order had been processed. Immediately, I followed the instructions to decline this order prior to processing, but their app and site would not give me the option to do anything. I've left multiple messages thru their site, the app, and a reply to yet another message that came thru today stating they'd processed my order. I also tried their customer service number repeatedly over the past two days, but the line DOES NOT WORK. I've yet to hear back from any of the messages sent prior to this prescription moving from preparing to processed. I cannot wait to cancel and delete my account (btw, can't do that either because you can't do it online without going thru their non-existent or incredibly under-staffed customer service dept.). It's hard to believe Nurx is managed this poorly. *This is in regards to the “reply.” Obviously, it’s automated. If you read my review, you’d know I’ve attempted to contact NURX through all these channels multiple times. This operation is a scam. Oh, and since the review, they’ve pushed my prescription through and not answered a single message.

I was a member of the Pill Club, since Nurx took over I haven't received any BC pills for June or July 2023. I did a brand new consultation & paid $25 like a new patient. I waited on hold 25 minutes to be told they have no information on me from the Pill Club or the new consultation, and I still won't receive any BC pills. The customer service was poor, constantly be put on hold during the call with notice or anything. I requested my $25 consultation fee back.

The quality of your service has dropped tremendously. I am waiting for an email from a customer service for 2 weeks. I am very close to stopping my membership. I have been on hold for 30 min and no one answers emails…

Intentionally wouldn’t respond to my request to cancel recurring prescription for three Days until my next recurring order went out already.