NurxReviews of nurx.com

This is a horrible company; I am shocked that they are even in business. I tried to order medications 4 days ago and have not heard back from anyone AT ALL nor received any medication, yet I have been charged $65. I have attempted NUMEROUS times to get a hold of someone via their online chat and have not heard back at all. I have called over 4 times and when I have finally gotten through I was met with rude, snippy staff who claimed that I would get my money back. Despite this claim, I have not received a refund. Do not waste your money and time on this company.

I started on August 20th and needed prior authorization of my acne meds on 08/23. My prescription was put on hold due to the prior authorization. My authorization came back in 2 hours on the same day. It’s now September 1st and I have heard nothing. I’ve sent 2 messages with no response. This is terrible customer service. 9/9/23: I received a response the day I sent the above message. The message stated that my order will be processed in 2 - 3 business days. Today, I'm still without my order or any communication from this company.

Listen to EVERY negative review. THEY WILL SCAM YOU WITH CHARGES FOR THINGS YOU DO NOT NEED. And then will be impossible to get ahold of. They will keep your credit card on file with no way for you, the actual customer, to cancel it. You HAVE to do it on the phone and good luck getting someone to ever answer. The audacity for any company to make it impossible for a client to remove THEIR OWN CREDIT CARD INFO should be a crime. Because this blasphemy was criminal.

The worst customer service I have ever dealt with! Refilled my prescription without alerting me, charged me twice (over $150 worth of medication that I DIDN'T NEED), will not answer any messages or emails you send them. I'm cancelling my subscription with them because they are actually ridiculous to work with when you have an issue. Not to mention that when you actually need a refill it takes weeks to get to you once you ask for a refill. I've had the worst, worst experience with them - please DO NOT order from them. HOW are you going to immediately respond to my bad review but not answer any of my emails or messages AND hang up on me when I called????

After switching from The Pill Club to NURX I will no longer be using an online method for birth control. They charged me FOUR times for a 3 month prescription of birth control. First they charged me the copay of $25.. okay understandable a one year fee to get assessed. Then they charged me $145 TWICE and did not get ahold of me about insurance not covering my birth control before sending me a non-refundable package. Then I ask to cancel my subscription and they charged me another $45. Why is it so difficult to cancel my subscription? Why do I have to call to cancel mh account?

I filled out a form for birth control on Saturday. I paid a copay. They did not respond to the request created till 2 days later, and said they need me to refill the form. The form however requires a copay of $30. I paid once already, and wrote to them saying I don't want to pay the copay again to ask for a prescription. I don't get how this model works, but its scary that they can charge twice (or as many times) for the same request. I'm going to ask for a refund on my credit card since apparently my first copay and request was ignored.

HORRIBLE service. They took my money and did not provide ANY service or prescriptions. they refuse to refund me or respond to my messages either. Stay away. I should've listened to the reviews before giving this shady company my money.

This total scam of a company! You cannot email them at the email they send to you. You cannot text them either. Cannot call them! Just try before you order… they will not respond to you either! I only heard from them, at an email I cannot respond to, and it was an automated response. notice that the response from the seller is automated. they cannot give a bespoke answer. totally unprofessional.