NurxReviews of nurx.com

I have been using Nurx for years and their customer service has tanked recently. I don't have much of a choice about using them due to exposure to airborne pathogens, condescending staff and having unwanted services pushed by places like Planned Parenthood, and at the very least with Nurx, when there are no issues, it's very smooth sailing. I have been bouncing back and forth between Medicaid and marketplace insurance the last few years and it is always a major ordeal trying to get my prescription refills during this time. You have to be sure to select certain settings to have your insurance billed and they are very pushy about automatic refills. If you are on Medicaid, you will likely be paying out of pocket regardless; Medicaid in my state does not work with Nurx. My two most recent refills have been a nightmare; response times have been very slow, and customer service has not been helpful or proactive about explaining the issues they are having with refills/insurance. My messages trying to get an already overdue refill were ignored for over a week, and I have now gone without for 13 days and counting. Normally I have a relaxed approach to customer service, but this medication is very important to my quality of life and Nurx's slow and dismissive responses have been a nerve-wracking test of my patience. The messages they send through the platform are repetitive, make me feel stupid and sometimes do not even reflect what I said in my messages. You often have to trawl various tabs and hit some toggle that is not intuitive at all. If you call their agents, they are very nice, straightforward and helpful, but you have to do a bit of digging to find the customer service phone number. Nurx is a mixed bag with a lot more bad than good lately.

TLDR: Nurx takes a month to get your results. I’m still in the process of getting STI test results. My spouse and I regularly test for STI due to our lifestyle and normally we use Everlywell which has great customer support and turnaround times. We thought we’d give Nurx a try but this is going to be the first and last time we do that. It takes them several days to review your request for a test before they even ship it, which then takes almost a week to get to you (and we do not live in an obscure location). They must use the most budget shipping rate available. I took samples and put the test back in the mail immediately and it took a whole week before they even received it. I then received an email that it takes 5-8 business days to process the tests and another 1-2 for a provider to review your results and give them to you. All said and done, you’re talking like a month-long process. This is not a great way to run this sort of thing. Everlywell can have the test delivered to us in 3 days, and it takes 3 days to get back and within 2 business days we have results posted in the app. That’s a week.

Nurx was fine for the first 6 months I used it until they decided to suddenly stop accepting my insurance with very short notice. Having to pay $30 initially and $3 every month wasn't worth it, I should've just gone to a doctor to get my prescription. Plus half of the time they were "out of stock" of my prescription so they sent me to a pharmacy to pick it up. Not a big deal however they still charged the $3 service fee even though they were providing me no service...

Ok for birth control once the auto refill start. But canceling prescription subscriptions is hard, I needed up with way too much acne meds as it’s delivered too frequently and couldn’t get it to stop. Asked if they could be sent to a pharmacy instead of delivering and it cause all kinds of back up ‘why’ questions so clearly they make off somehow mailing it and bypassing pharmacy. Still never got a med sent to a pharmacy. Takes days to respond to questions. Don’t recommend.

I got birth control from this company 3 months ago because it was supposed to make the process easy. The service lacking. After I receive my first 3-month prescription, I haven't been able to get any informaiton on refills, billing, cost, insurance coverage etc. A week from needing a refill and I do not know if my medicine is coming. For most of their services, it is dangerous to have unreliable and consistent medication.

Didn't have a good experience with Nurx. Messages would take days for a response that would come late at night. Long and confusing instructions via messaging for my prescriptions. Responses would arrive for questions that didn't apply to me or were no longer relevant.

I wouldn't ever use their service again, nor would I recommend it. Messages don't get responded to in a timely manner and when they do, it is clearly a copy/paste response. You aren't able to cancel the subscription easily. You have to message them which... they don't respond to. Additionally, a "hold" is placed on your card when an order is being processed and then a charge is made when the order ships, resulting in a double charge until that initial hold falls off. Just FYI for anyone using a debit card.

Customer service is very slow.