NurxReviews of nurx.com

Absolutely disgusted by customer service. Paid for a consultation and here it is 2 days later and I still haven’t heard from a “clinician.” I sent messages and customer service is very slow in their responses. I don’t quite understand how there’s a sense of urgency to quickly take money for consultations but no urgency to respond to customers questions/concerns. If I don’t hear back from someone soon, I will file a dispute with my bank.

They took my money for a consultation just to tell me they won't help me and to see a local provider. No refund since a doctor "saw" me. Don't even bother.

They charge me $65 for consultation but never provided any products and not even replying to my messages. I have to fill a dispute with my bank to get my money back

Absolutely disgusting and money thieves. I can't cancel my order and they never answer my questions, just posted the same answer without reading my questions again and again!! Don't work with them!

I was automatically moved to Nurx when The Pill Club / Favor (which I loved) shut down. Nurx was working fine (though not as nice as The Pill Club who used to include stickers and candy with my pills) for about 5 months but then they just didn't send me my birth control pills for December. I didn't realize until it was time to start my new pack so that meant I missed pills. I reached out two weeks ago and didn't receive a response for 4 days. Then they said that it "was a processing error" and they would ship it out asap and send me tracking. That never happened, and it's now been 10 days since then - no pills, no messages (despite sending them multiple messages requesting updates). Unreliable pill delivery + unresponsive customer support = moving my business elsewhere. What a mess.

Customer service is so poor. I orders birth control and they kept on saying my pharmacy has it but when I called the pharmacy they have no record of that order.

So they over charge to take advantage of people that have little options else where. They originally said it was $90 for the consultation and after that it would be cheaper or you could use your insurance. This month I was very low on money and when they first ran my card it didn’t go through. I then explained that I was told they could run my insurance- which they did and confirmed it worked. So why did they still run my card again the next day and took another $90! This was my bill money that I was not even aware they were going to take due to my insurance saying it was approved!! That is stealing! I would not have gotten it if I knew they were going to take it out of my cash! And they won’t give me my money back saying it’s already been shipped afew hours after they took my money! So where did the insurance payment go the day before? And when I try to contact them they run me in circles! I get my daughters birth control from there every month and I plan on pulling us both out of the company and I guess I’ll have to get a whole new card since they like to steal your money! Be careful!!

Didn’t get package on time. I needed to get it early before traveling.. they said it would be delivered on time. It didn’t get delivered until a week later. My cycle is going to be very messed up now