NurxReviews of nurx.com

So I ordered and sent a cancellation request less than 2 hours (because turns out my OB was gonna accept my insurance after all. First of all, they make it hard to cancel. Instead of just a simple cancel button, you have to email them and wait for a response. They successfully cancelled it 22 hours after. I didn’t get any e-mail or anything about a consultation at all so take note that I was charged but didn’t even receive what I was charged for. And I was able to cancel it before a consultation too so I don’t get why I was still charged. Not only that, they also deactivated my account so I can’t message them on the app anymore. I e-mailed them yesterday and no response for the whole day today. I’m hoping I get my refund. Until then, I can only say they’re not trustworthy. UPDATE: 2/27 they’ve only replied to this and messaged me on the app (gained access for a while before they deleted my account again) and still haven’t received my refund not any response about the request for refund. Do not trust.

I was sent and charged for a medication I did not request. I used Nurx for Spironolactone for acne and mentioned in my file I was also using tretinoin. The "provider" asked if I was happy on 0.025% tretinoin or if I wanted to go up. I said I was happy on my current dose. Nurx took this to mean they could add tretinoin to my order without my consent They then refused to issue a refund. I asked to cancel my account and instead they paused my refills and switched me to on demand. I had to ask twice to have my account deleted. Customer Service emails were full of typos. Overall a terrible experience.

They take forever to respond, wouldn't prescribe the option I wanted due to me having a splenectomy... every prescription has risks so why have a conscience this time and refuse the only viable option.

I used Nurx for anxiety medication. Every month my prescriptions weren’t filled with the pharmacy. I would have to reach out multiple times to get a response and ultimately my prescriptions would be filled but late so I would miss a few doses every month playing this waiting game. The chat is incredibly unresponsive. They don’t read everything before responding and have multiple employees popping in and out. Customer service can’t help you because they will say they only know about the birth control. They will then try to find someone to transfer you to because only a few people can help with non birth control medications.

A waste! The expectation of online providers these days is a reasonably expedient triage, diagnosis and treatment. I requested a simple prescription refill, thought it would be easier this way given a recent relocation pending establishing a PCP. Nope. Delayed communication, unhelpful midlevels, disengaged and contentious support. Cannot in good faith recommend this service to anyone for any care seeking situation for conditions they claim to provide care for.

I left them because they were horrible and when the pill club transferred me back I should’ve left running. PLEASE WALK AWAY. Another health disaster because Nurx insisted to change me to the mini pill. Whoever switched me to norethindrone failed to ask or mention that it would flare up my hormonal acne. Now I have the worst breakout face and will need to go on accutane, in less than three months before my wedding after years of care getting my skin ready for it. Ruined for trusting “professionals” Do yourself a favor and go to your doctor for a prescription, its not worth your well being. And Nurx. Please do better, I hope you dont ruin someone else’s dream or life

Horrible employees and service. I left them once and joined the Pill Club who unfortunately transferred all their customers back over to Nurx recently. Thought I could give them a second chance, NOPE. Customer representatives takes forever to respond, have no idea what they're doing and constantly messing up, causing me to prolong my ability to receive medication. It's ridiculous. Save yourself the headache and stress and DO NOT USE NURX.

I changed my name three months ago and notified Nurx. They said no problem, no need to do anything else! They filled a couple of prescriptions, and then in December I started getting messages that my prescriptions could not be refilled because my insurance was "cancelled." I asked Nurx to please check that they were using my new name EVERYWHERE, because my health insurance has also been updated to that new name. Every time, I would get a cheery "thanks for letting us know! Your prescription is being processed" answer and then the process would repeat. Nurx repeatedly refused to tell me what name is present on my records and what name they are submitting to the health insurance company. This has gone on for three weeks, to the point where I am running out of my medication and am scrambling to find a new provider who can manage the absolute bare minimum of patient record maintenance. Toward the end of the three weeks, after going through this circus with the Nurx bots for maybe the fourth time, I used an expletive in my message. Nurx can't be bothered to read and respond to my critical information about patient identity, or to release MY OWN health records, but boy howdy were they quick to let me know "we don't tolerate vulgarity" and tell me I needed to resubmit my message before they could help me. No thanks, I don't have time to wait two days for you to get back to every message I send you, I'm finding another provider. They also scolded me for not having a new ID on file, telling me it was "unacceptable" and implying that the entire thing was my fault - guess they forgot the part where I reached out to them three months ago to let them know about the name change AND ASK THEM IF THEY NEEDED A NEW ID and they said no. *Edit - I see a lot of responses from Nurx here asking people to contact customer service or contact them through the app. What a joke. Your customer service IS the issue, Nurx.