NurxReviews of nurx.com

Everything was fine until a day ago. They sent me a message for a topical cream that I didn’t approve. I’ve never used it before and I was already on a great routine. I filled out my usual survey evaluation and said everything was good, then the doctor responded days later saying I should try this topical cream. He ordered it at the same time, charging me $90! I asked the same day for it to be removed but they told me it was too late! How can it be too late when I just found out about it today?? The messages I recieved in response basically say I should have told them sooner! Now they keep sending me order updates in response to my app messages so they don’t have to respond. If you don’t see an orange blurb after your message it means you’re no longer in the queue and need to message again FYI. I’ll be looking for other service providers. I’ve heard good things about express script.

Horrible company to work with. Especially if you are trying to get them to help with your anxiety. They do nothing but make it worse. Cant get anyone to help you. The doctors im sure are not real an i was even lied to by mine. Now after i did my part and answered the questionnaire that they sent me. Even though it did make sense as it was only a month in. And now i go to look at my account and prescription and they cancelled it for no reason. But of course the charged me... This company is a JOKE! Shame on you NURX .

Horrible customer service. Almost feels kind of scammy. I put in my insurance and paid the $30 just to be told after they took my payment, that they don't accept my insurance. That's something I should know before spending the money. I'd love a refund.

Awful experience. They advertised a type of medication on their website and then told me they didn’t have it and would have to outsource so they sent the prescription to my local pharmacy. Not only did the pharmacy try to charge me over $300 but Nurx had sent them incorrect information and I was forced change medications. I have been having terrible side effects, I didn’t want to take it in the first place but they assured me it was the same med. It was clearly not, even by a quick google search. I’ve contacted them multiple times over multiple weeks and they have offered no solutions other than to stop taking the medication, which I can’t do. I feel taken advantage of, lied to and completely unsupported. And there’s seemingly no way to put this information on their website reviews page.

I used Nurx for years until 2022. They started charging support fees for everything. I asked to transfer my prescription over to Express Scripts, which is now handling all of my refills. However, Nurx is STILL charging me a support fee every month for as long as the prescription is open. They aren't even filling my medication anymore. What am I supporting? Additionally, I find it ironic that the support fee is for "on-demand access to customer service" when everyone here has indicated that their customer service is lacking. The icing on the cake is that I asked them to remove my credit card on file and their response: "we can do that but you will still be charged."

The entire point of the service is to be fast and convenient. I initiated a request 3 days ago and still have not gotten any response to my messages nor has anyone reached out. I can’t even find a way to cancel and they say they are available 24/7 but the phone number disconnects immediately and no one is replying to or monitoring the chat feature. I am extremely unhappy and aggravated with this company.

Nurx charged me $30 without providing any service. My insurance covers any/all copays and they took my credit card information down “in case” anything wasn’t covered. I was immediately charged $30 without recieving any consultation or service. They also claimed my insurance didn’t cover birth control which is completely inaccurate. They refused to refund my $30 even after I asked several times. I would never recommend Nurx to anyone. Steer clear.

They ignored my questions about dosage which was also in my original assessment. They prescribed birth control incorrectly and when I tried to correct it they sent long automated messages that didn't address my question at all. Twice. Then when I asked that my question not be ignored they retaliated by deleting my prescription and not responding. I was polite the entire time. Shady business. Terrible customer service.