NurxReviews of nurx.com

I started using this company when it started and at the beginning it worked great. I canceled my subscription when I got pregnant and after that I renew it again and all the problems started. I didn't get my refills several times, and when I asked why they never gave me a reason. So I was left with no pills and my pills don't have a generic alternative. Since I didn't trust them sending the pills home because they missed them several time, I told them to send the pills to my local pharmacy. When I head there to pick them up, I discovered that my pharmacy said that my insurance is not covering my pills. I call my insurance and they said these people never send the new authorization and that it expired and that they neither sent the new prescription. I call Nurx and a very rude lady tried to blame on me saying that I should have renew the prescription and I told my prescription wasn't expired and that in the messages it says that when that happens I will get a link. Then she tried to blame on the insurance, saying that they should have request it. I don't know why I'm paying $3 service fee monthly if they don't do their job! Now AGAIN I'm left without pills. The lady yelled at me and said that that authorization that the insurance needs it will take minimum a week (I don't know why they didn't renew it or MINIMUM NOTIFY ME!!). I can't pay $600 for some birth control. So what is Nurx supposed to do?

Deceptive and waste of my time and money Paid $30 for a prescription that continues to not be sent to my pharmacists aswell as this I have wasted time driving there many times for Nurx to not answer the phone to my pharmacist. Nurx is scamming people. The customer service is shockingly bad… they do not listen and continuously charge you hidden fees. I am not able to remove my own card details and am being charged for customer service fees while trying to delete my account. I have been back and forth with customer service for 2 months now asking them to refund the prescription I never received and delete my card information. To which they continued to charge me service fees and answered none of my questions and are quick to say that they are non refundable. Nurx is a complete scam and joke of a company. I am a student and don’t have money to spend as it is. I am sick of the time and money I have wasted with Nurx.

Once you give them your credit card, you can never remove it from your account. They have it forever. I received a poorly written, condescending email with no solution in response, making me think this is a Chinese scam of a company.

Beyond poor customer service, sometimes will not respond to messages, takes awhile for responses, responses don’t seem genuine, like they are generated by a computer(I don’t know if they are, it’s just the way they come across) they don’t seem to know what is going on. Have had them tell me twice in the 5 months I’ve been using them that the issue was with something my insurance did, the first time they said they couldn’t fill my script was because I had an open script out already by another pharmacy, called my insurance and my insurance said that the open script was from the pharmacy Nurx was using so it seems like they wrote the script then forgot they wrote it , got confused and cancelled my order. Now they are telling me that they can’t send me my order because my insurance has placed me on the insurances pharmacy, called my insurance, insurance said I was not on their pharmacy and that the Nurx team had put my refill in too early and that’s why it was declined by insurance. I messaged nurx that the issue was with them placing the order too early and I was not on my insurances pharmacy, they sent back the same exact message telling me I was on my insurances pharmacy. I’m tired of them telling me one thing and when I check with my insurance it doesn’t add up and I’m also beyond tired of having to wait hours or even days for a message back with some response that doesn’t even makes sense and just doubles down on the initial problem I already looked into.

I wait and wait for the renewal of my prescription. I was charged 2 separate fees, no one could explain why. I'm a travel tech and need to fill my prescription at a local pharmacy but because my main home base is in a different state, they said I'd need to fill it in my home state pharmacy and transfer to where I'm at. Utter nonsense. I use online doctor services for other things. Never an issue. I verified my identity. I still don't have the updated treatment plan anyway, so no prescription. It's been 5 days and getting the run around. Waste of my time and charges that don't make sense. I work in Healthcare by the way. Dermatopathology currently. I just need a new prescription and a way to fill it. Guess I'll file a dispute for the consultation charge ( hasn't happened) and the mysterious extra $20 charge. I'll take my very costly skin issue to someone who actually cares.

This is a SCAM, DO NOT USE NURX. 1. You pay for a prescription of 30$. What they don't tell you is whatever length that prescription is, to get access to it you will need to pay them every month 3$. Thus on one year prescription it is 36$ on top of the prescription you cannot get reimbursed for, much more expensive than anywhere else. 2. Their website say you can cancel anytime by going on the app and opting out. THIS IS A LIE. You cannot cancel yourself. You need to ask them to cancel for you. Their team can take multiple days just to answer. Even though I have now everything cancelled or paused, I still get charged 3$. 3. I ask them to remove my card details, they ignored all my messages, you cannot erase any of your info. Once they get your card details, they will keep it and charge it. 4. Their customer support is useless. Whatever you ask them, you will be lucky if they read your message. They copy and paste a general answer that won't answer any of your questions. Then you need to ask again, hoping you will get an answer. 5. My provider has been unable to confirm the identity of the person that made the prescription. Thus there is a high probability that the people making prescription are not actually doctors. 6. I have asked to get access to the prescription as it is not possible to get access to it yourself (the app does not work and won't let you see any pdf). I got ignored of course, even though I paid 30$ for that prescription. TLDR: do not use and do not give your card details!!

Nurx has absolutely changed in the last few years. Their "rules" are inconsistent as is their communication. They're happy to message about extra hidden fees as soon as they can get their hands on another charge you didn't agree to but if there's a problem with your prescription that might mean they don't make as much money off you, forget it. I had to message multiple times to even find out what my holdup was and when I asked multiple times why I wasn't informed and why that rule has changed since the last prescription I was ignored entirely. I cannot delete my profile or remove my card from their files because they need an extra $3 every 2 months that I never agreed to for a service I can't use since they have no idea how to properly communicate. It's supposedly a fee to process my prescription that's at a local pharmacy with refills so I'm being charged every 2 months to refill a prescription that has to be filled locally and that I have to pick up? Wild. Oh and I can ask them questions any time, but why would I do that when I can't get a courtesy message to let me know my pills were held up in the first place? That's not trustworthy at all. I have zero faith in this company whose interest lies on cranking out pills with little oversight other than making money. All the focus on getting pills to women easily is out the window now. Absolutely try another service first and use this one as a last resort and just be aware that you'll be responsible for fees you never agreed to.

Hidden charges. Dishonest company. I used Nurx before for birth control pills. They charged a fee and sent one RX to my pharmacy which included refills for one year. I renewed my RX this year and they stated that they now charge a $3 fee for support and to process/ send your RX to the pharmacy. I agreed. Thinking it's a one- time processing fee like before. Yet every two months they are charging this fee to my credit card because they are sending my RX to the pharmacy every 60 days (instead of once a year like before). I went back to read the agreement and NOWHERE does it say they will be processing your RX refill every month or two. The yearly cost for this birth control is now way higher than other companies I could have gone with. Dishonest company. Stay away!!!!!