NurxReviews of nurx.com

Barthes WORST customer service. I have messaged on there messenger app, emailed, and called (phone number doesn’t work). I cannot get a reply. I want to cancel any interaction with them and can’t even contact them to do so.

Your reply: "Hi! We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. Can you send us a message in the app or through email." My response: NO, just refund my money. Why not resolve it right here instead of trying to get me to email you and waste more time. Just give me my money back for a refill that I did not order and that you have no proof that I ordered, but charged my credit card. I have also contacted my credit card to report you, issued complaints on other platforms and will continue to do so so that consumers are alerted to your scams!

They “Resolve” my requests without any explanation and I tried to explained and provided all the details and concerns I had still no clear responses and just saying that I need to send new request without providing any services or information of what’s the last request I paid money for. I need to wait for at least 24 hours for a “response” and I was responding the them immediately then the “customer service” disappeared. I was trying to remove all my information and just give up on the app and turns out I can not remove my cards information and ID. I don’t even want my money back now just want to remove all my info💩 I will also put this bad review in my country and your ads won’t be working 🙂 DO NOT USE THIS

I was interested in a prescription anti-ageing product and signed up with Nurx for a "consultation". After 2 messages, the "provider" recommended a product and I said that yes, I was interested in trying it. My expectation was that I would receive and invoice and then have the opportunity to review the cost and check out. Instead, an order was created for me and my card was immediately charged.

Horrible customer service. Routinely charges my credit card 9+ times for a monthly refill of migraine medication and proceeds to blame me. Customer service has simply stopped responding to me. They already charged me my annual fee or I would cancel my account today

NURX is solely a telehealth service and does not have any physical offices in any city. NURX operates on an asynchronous telehealth model, meaning the providers do not office visits or video visits. Communication with NURX occurs only through their app or web messaging. My regular PCP and One Medical (a subscription health service) can provide better service. If NURX needs more information from you, you will still have to visit your PCP's office for the necessary tests, or NURX will send you test kits at your expense. Even though I already have a prescription from my PCP/One Medical doctor, NURX still requested more information that I couldn't remember, such as: Approximately what year were you diagnosed with Hep B? ● What year were you treated? ● What medication was used for treatment? ● At the time you were treated, were you having symptoms? NURX implies that your regular PCP or One Medical doctor does not meet their standards. This information was not enough for NURX, and they requested all tests to be repeated. My PCP/One Medical doctor is already monitoring my condition for PrEP medication. If you try to call their customer service for help, it can feel helpless. They will ask for your phone number, name, date of birth, and the last four digits of the credit card on file. If you are using an FSA account and don't have it handy, NURX will not be able to assist you further. They cannot verify your identity with other informations on your profile. Dealing with this company can be very frustrating and stressful. I wish my husband's company would withdraw or cancel their contract with NURX.

The WORST TELEHEALTH COMPANY. They have "great reviews" because you have to email them to the company and they cherry pick which they post to their site. You will never speak to a human, their entire chat is AI/Bots. They are going to prescribe you the cheapest worst birth control possible to increase their profit margin. Did not respond to MANY messages/emails/etc. Attempting to stop the prescription/shipment. Refusing to refund the incurred fees for the complete lack of service. Very sure there are no ACTUAL medical professionals at all outside of the owner, everything else is an ai system using her medical license to prescribe. Don't do it. worst ever. Run.

I got charged a "consultation fee" that was nonrefundable. I didn't need a consultation, I just wanted meds for a fever blister. It was several days before they even tried to give me a prescription. I had already called teladoc and gotten 4 pills to knock it out. I figured I would still let Nurx prescribe some so that I had some on hand for the next time. They then informed me my insurance cannot be used by them, therefore I cancelled my order and subscription. I was still charged 30 dollars. I called to get it credited and they rudely argued with me that I had a consultation. I will never give them a dime of my money and will discourage others to do so also. If they were ethically sound, they would have told me they can't use my insurance upfront and left the decision to me whether or not I wanted to pay the fee. That is an abusive way to operate a business. Also, if you want to leave a review on their website, you have to email it in, that way they can post only the good ones.