NurxReviews of nurx.com

Trying to refill my birth control prescription took so long it was faster to book my own gynecologist appointment. Questions would go unanswered for days and often had incomplete answers. They only provide canned responses for refund requests. If the wait times are long they should be transparent before people pay money for a supposedly fast and easy service. Would only use if I had no other option.

Awful company.

So, so frustrating. I'm really disappointed in this service and wish I had never put myself through this in the first place. They initially put me on the med I asked for, but then took so long to review my monthly questionnaire the prescription lapsed. I ran out of meds and am now going through withdrawal without the support of a real doctor. It was 4 full days of my questionnaire being ignored before I locked my credit card so they couldn't charge me the monthly service fee. Once I did that, suddenly I had a response within 2 hours. But the response wasn't to actually help process the prescription it was just to ask me to update the card so they could charge it lol if you aren't "managing" my mental health care and you aren't sending my prescriptions out....what exactly are you charging me for??? Then they lied and said they didn't charge me for the prescription they never mailed out however my bank statement shows they did. Then they claim I specifically asked them to put a hold on the meds which is also a lie, I indicated on my questionnaire that I liked the med and wanted to continue it. Every single email is a different doctor or representative answering so they never seem to know what's going on. Finally I got fed up and requested they completely cancel my subscription... to which I have received zero response or assistance. Beware beware beware----awful, unprofessional company.

Do NOT use this company!! Absolute worst ever, a total joke. There should be some kind of vetting for online companies like this claiming to provide healthcare. All contact is conducted via chat, and it takes them 4 or 5 days to respond to your message each time. This is the method they're using to diagnose people and treat them!! There's no video call, no call at all. When the "doctor" finally prescribed me something after weeks, it was a medication I expressly said from the beginning that I didn't want to take. I told her that, and that I was unhappy with the service, and then that was it. I was dropped off to a "customer service" department who told me they didn't issue any refunds, ever, for any reason. Horrible.

Nurx could never get me my prescription on time, even after dictating the schedule that I need in my medication. They have even canceled my order before which caused me to get my medication late. They make you pay for communication fee in which they take days to get back to you. They have very little customer care. The fact that I have had to multiple times go to a pharmacy to get a prescription filled because of their mistakes is beyond frustrating.

I’m no longer a customer bc my symptoms/ side effects were down played

Can’t cancel online! Never get anyone to message you back and answer a simple question. Can’t deal with this take-your-money company.

I have tried to reset my password several times and the link never comes.