NurxReviews of nurx.com

Horrible customer service with this company. I had attempted twice to cancel my subscription since I started seeing my primary doctor for my medication, I have received no response confirming cancellation. I keep receiving a questionnaire in response rating their service instead of any help with cancellation. They have charged my card twice now for $69 every couple of months for a service I am not using. I recommend staying away from this company if you don’t want your card charged a ridiculous fee for a service that is not being provided.

I paid $59 for my consultation and $25 for my prescription medication. I asked to cancel my subscription and to transfer my prescription to a different pharmacy, but they refused to transfer my prescription if I wasn't subscribed. I thought it was a little odd since I was just asking for a transfer, but okay. So, when I looked into resubscribing, they tried to get me to pay an additional $59 for a brand new consultation. Why? What did I pay for the first one for? Did they delete my prescription because I unsubscribed or were they just being petty because I wanted to unsubscribe? Originally, I was only going to temporarily pause my subscription, but now I'm not coming back. Nurx is a complete waste of time and money. I would advise anyone against using them.

Honestly, the WORST online provider of medications! Run away! Do not use them! They take FOREVER to get any medication. They take FOREVER to respond to simple messages. They will tell you your medication has shipped, then send another message saying they can't ship it. There are other companies online.

This is an absolutely awful service now. I signed up for a consultation + potential derm medications. During the consult, you are told that you will be able to (1) send your prescription to a local pharmacy (instead of being delivered through Nurx) and (2) see the price of the prescription before they charge you. Both of these are false. The provider never reached out to me before writing a prescription and sending them to Nurx's pharmacy to be filled. Despite my request for any meds to be sent to a local pharmacy, they also immediately charged my card almost $100 total for the meds, without showing me the price beforehand or receiving my authorization. I reached out to customer service, via both chat (which is useless) and phone less than 10 minutes after receiving notice that my card was charged. Nurx immediately marked the items as shipped as soon as they charged my card, so customer service kept telling me that because the meds had already been shipped, the shipment could not be cancelled and that the prescriptions could not be sent to a local pharmacy. They basically told me I was stuck with them. A week later, I still had not received the meds. I reached out to customer service again. They told me that the meds hadn't actually shipped. So, I (again) asked them to cancel the order. Instead, they said they couldn't cancel the order because they had already been marked shipped in their system, despite the fact that there was no tracking number (and no record of them actually being shipped). Their customer service is deliberately useless. When you send in a request, it is answered maybe 8-12 hours later. The responses appear to be canned, since they rarely answer the question you actually ask. The phone service is not much better. I ended up disputing the charges with my credit card company, since Nurx ultimately did not provide either the medical consult or the meds. I am sure this was once a decent service, but it is absolutely terrible now. Do not waste your time with it.

Terrible service, insurance portion seems to be a scam. You pay $40 for a consultation.. which takes days.. they make a bogus plan for you.. and then the problems set in… this isn’t covered… that’s more than expected, now it’s down to a one month supply instead of the 3 for $35.. I’m a week into the process I have 5 charges on my card… barely any useful responses, and nothing being “prescribed”. Website is a load of shit. Save your money and go to a REAL doc

Misleading and Disappointing Experience with NURX I had a very frustrating experience with NURX that I feel compelled to share. Initially, I went in for a consultation, expecting my insurance to cover the dermatologist face cream prescription. I was charged $40 upfront, which I thought was reasonable. However, I later received a bill for an additional $90 without any prior notice of this charge. What’s even more disappointing is that I could have gone to a traditional dermatologist, where my insurance would have covered the prescription for much less. It’s clear that NURX is not transparent about their pricing or billing practices, and it feels like a scam. I expected better communication and honesty, but instead, I was left feeling misled and frustrated. I strongly advise anyone considering NURX to think twice and explore other options that are more upfront and trustworthy. Save your time and money!

I contacted NURX to obtain a prescription wrinkle cream. They sent me a 3 Months supply of a product without informing me that this was a subscription or offering me to subscribe (which I would have declined). Fast forward 2 months (well before my 3 month supply was exhausted), they bill me for another 3 month supply which they said they had shipped and I could not return. NO reputable pharmacy I know will force you to purchase medication without your explicit consent even if prescribed by your doctor and medically necessary. THEREFORE, they are NOT, in my view, a legitimate ethical pharmacy and should be avoided.

BAD business. SNEAKY business. TERRIBLE customer service. Go elsewhere! NURX changes your order without authorization. Then refuses to refund the charge when brought up to customer service's attention. I chose to not subscribe to the Tretinoin product but to order it as 'one time purchase' because I always have way too much product remaining when NURX wants to send out the next subscription. 1st order, no problem. 2nd order, still not a subscription, but there was a confusion in the size. It was a size larger than I thought I had ordered, meaning much more expensive than my 1st order. After going back & forth with customer service, I accepted the larger & more expensive product thinking it was my error in ordering. Now, without any additional contact from me, I am suddenly on a subscription with an automated $93.- withdrawn from my account. I spent all yesterday trying to reach someone at customer service to cancel this last order & to cancel the unauthorized subscription. I have repeatedly asked for my money to be refunded with the cancellation. I only get an automated response. The product is great but it will be the same product at other online companies for Tretinoin. A quick google search; RedBox Rx is cheaper. I will NOT be ordering from NURX again. Each order they sneak in taking more money from you.